Customer Service Representative, Full or Part Time
1 week ago
About Us South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers' freight moves smoothly and on time.
We're currently hiring for two Customer Service Representatives
Full-Time (Monday to Friday)
Part-Time (Saturday & Sunday)
As a Customer Service Representative, you'll be the key link between our customers, dispatch, and billing teams — ensuring every shipment is planned efficiently, communicated clearly, and completed accurately.
You'll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process.
Handle customer inquiries, create shipment orders, and schedule pickups.
Monitor customer portals, emails, and calls to ensure prompt responses and clear updates.
Coordinate with dispatch and operations to plan loads and resolve service issues.
Maintain and update customer SOPs, rate sheets, and account details.
Support dispatch or other operations staff as needed.
Keep accurate and organized digital records and communications.
2+ years of customer service experience, preferably in transportation or logistics.
~ Strong computer skills (TMW, MS Office, customer portals).
~ Typing speed of 40+ WPM.
Experience in freight, trucking, or logistics.
Understanding of commercial vehicles, trailers, and bulk freight operations.
Competitive pay and benefits.
1-Minute Intro Video – Record a quick intro (using Loom, Vidyard, or Google Drive link).
Application Review – We'll review your resume and video submission.
15-Minute Intro Call – A brief chat to learn about your experience and goals.
Paid Test Project – Work with us on a small task, just like you're part of the team.
Final Chat with Management – A short conversation with our leadership before the offer.
Offer Stage – If we're both excited, we move forward quickly
Apply now through LinkedIn or email your resume and 1-minute intro video link to hr@swbulk.
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Calgary, Ab, Canada South West Bulk Express Inc Full timeAbout Us South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers' freight moves smoothly and on time. We're currently hiring for two Customer Service Representatives Full-Time (Monday to...
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Calgary, AB, Canada South West Bulk Express Inc Full timeSouth West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers’ freight moves smoothly and on time. We’re currently hiring for two Customer Service Representatives Full-Time (Monday to...
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Calgary, AB, Canada South West Bulk Express Inc Full timeSouth West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency — ensuring our customers’ freight moves smoothly and on time. We’re currently hiring for two Customer Service Representatives Full-Time (Monday to...
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