Inside Sales/Phone Sales Associate

2 days ago

Rocky View County AB, Canada Specialty Building Products Full time

Inside Sales Specialist - Doors
The Inside Sales Specialist - Doors serves as the key communication link between customers, sales, shipping, and scheduling teams. This role is essential to ensuring accuracy, timeliness, and customer satisfaction for all aspects of our door product line. The individual will support accounts specifically related to doors, act as a subject matter expert on door products and the company's door configurator software. They will also build strong customer relationships while growing market share in the door category for Western Canada. Manage, support, assist, and grow assigned accounts with a focus on door products for Western Canada.
Process and track door and pre-hung door orders from entry through fulfillment, ensuring accuracy of specifications (sizes, finishes, configurations, etc.).
Serve as the primary point of contact for door-related inquiries, providing accurate product knowledge and guidance through the door configuration software.
Liaise with door shop/operations manager regarding scheduling and capacity.
Respond to and resolve customer questions and concerns related to doors in a timely and professional manner.
Maintain accurate records of customer interactions and order details to support inventory planning and scheduling.
Continuously identify opportunities for process improvements that enhance customer experience and the door product line efficiency.
Provide support to sales representatives in managing door accounts, including preparing documentation, quotes, and order status updates.
Strong sense of integrity and commitment to customer satisfaction with a focus on accuracy in product details.
Excellent communication skills, both verbal and written, with the ability to explain technical door product details clearly.
Proficiency in Microsoft Office and ERP systems, with ability to learn and apply door configurator software effectively.
Mobility to travel; valid driver's license and passport.
Assets
Experience with AX Microsoft Dynamics 2012 (or similar ERP system) for order entry and tracking.
Industry knowledge in doors, building materials, moulding, or residential/commercial construction.
Pre-existing relationships or experience working directly with door manufacturers or suppliers will be considered a strong asset.
Analyze and validate door take-offs and project specifications to ensure accurate configurations and quoting.
College diploma or equivalent experience (3–5 years) in door industry, manufacturing, operations and customer service.
As part of our offerings, you'll have access to 100% employer paid Dental Care, Vision Care, and Medical Care to ensure your health needs are met. We offer an Employee and Family Assistance Program (EFAP) and Wellness Program. Our EFAP provides resources and support to navigate life's challenges, both personal and professional. Full-time, permanent
This position is on site, with flexibility for remote. Specialty Building Products is the leading distributor of specialty building products in North America. LUMBER, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products
Moulure Alexandria Moulding Inc is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process.

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