Aftermarket Programs Coordinator

About The Role Join our growing Parts & Service Department as an Aftermarket Programs Coordinator , where you'll play a vital role in managing key programs that support our customers and drive departmental success. This is an opportunity to take ownership of new and developing initiatives, collaborate with multiple teams, and help shape the future of our service operations. You'll coordinate several core areas – including our in-house Strapping Head Rebuild Program, Manufactured Spares Orders, and the launch of our new Power Beam Cylinder business line – ensuring everything runs efficiently, profitably, and with clear communication between our customers and internal teams. If you're organized, adaptable, and thrive in a dynamic environment with lots of moving parts, this role is for you. We offer a competitive salary & benefits package (including health, dental, and a health spending account), flexible work arrangements, professional development opportunities, and a supportive, collaborative work culture built on integrity, improvement, and teamwork. Responsibilities Coordinate scheduling, quoting, and customer communication for rebuild and manufacturing projects Track timelines, costs, and margins to ensure each project's success Work closely with technicians, production, and purchasing to keep jobs moving efficiently Manage documentation, orders, and trackers within Epicor ERP and HubSpot CRM Spearhead the Power Beam Cylinder program, from order intake to workflow development Identify opportunities to streamline processes and improve team efficiency Provide backup and cross-functional support within the Parts & Service team Requirements 3 - 5 years of relevant experience in a project coordination, service, or manufacturing environment Strong attention to detail and multitasking ability Excellent communication and relationship-building skills Proficiency in Microsoft Excel, Outlook, and ERP/CRM systems (Epicor & HubSpot an asset) Technical or mechanical aptitude a plus Positive attitude, initiative, and willingness to learn and adapt About Us Established in 2001, Itipack Systems North America is an innovator of custom engineered strapping and packaging equipment used in many different industries around the world. Our custom-designed machinery allows companies to put their complete trust in us to provide them with solutions to secure their products through means of solid, fast, and technologically advanced packaging equipment. Established in 1986, A&H Custom Machine is a provider of custom engineered and fabricated equipment used in infrastructure and manufacturing. Our Tuned Mass Dampers are complex stabilizing devices used in some of the world's tallest skyscrapers, enabling growing cities to look onward and upward in ways never before possible. We also design and build custom machinery that allows companies to realize time and cost efficiencies through automation technologies. We've built our firm around our people - a focused and passionate team who exemplify our core values of: Real People. Real Dedication. Stay authentic, committed, and loyal in every interaction. Trust is earned by doing the right thing, every time, without exception. Own It, Solve It, See It Through. Take responsibility for your work. Be accountable, see tasks through, and take pride in a job well done. If it has your name on it, make it count. Building People, Not Just Products. Empower those around you by sharing your knowledge, supporting your teammates, and putting people first. Great teams build great companies. Driven to Grow, Eager to Learn. We push beyond the expected, bringing a can-do attitude and an unending curiosity. We challenge ourselves to grow, stay humble yet bold in the face of obstacles, and continuously seek new perspectives. Bring the Energy. Bring energy, warmth, and a can-do spirit to every day. A positive attitude sparks creativity, builds connections, and drives results. Itipack Systems is committed to treating people with disabilities in a respectful and dignified manner. Please notify us if you require accommodation at any stage of the recruitment process. Start your career with us - submit your application today by clicking "Apply Now". Due to the volume of responses, only those selected for an interview will be contacted. No phone calls or agencies please.