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Customer Service Representative
4 months ago
* Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention.
* Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management.
* Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured.
* Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
* Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products.
* Produce reports, summaries, and overviews of records to CSM. *What you need to Succeed**Must-Have*
* Minimum of 1-2 years Customer Service Representative experience.
* Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications.
* High levels of accuracy with regards to typing, data entry and transfer, and order entry.
* Focused attention when working with file management to keep accurate, up-to-date, and organized files.
* Experience in inventory management, stock location control, loss prevention, and damage procedures. *Nice to Have*
* Office Administration experience, 3PL experience *What’s in it for you?* Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best
* We offer a competitive salary based on experience.
* Pension plan
* Paid vacation
* Comprehensive benefits package
* Learning and development
* Employee Assistance Program (EAP)
* Social events, free parking, and more We thank all applicants for their interest however only those selected for an interview will be contacted. Job Types: Full-time, Permanent Pay: $20.00-$21.00 per hour Expected hours: 40 per week Benefits:
* Casual dress
* Company events
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Tuition reimbursement
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday Application question(s):
* Are you legally entitled to work in Canada?
* Do you have reliable transportation to get to work? Experience:
* Customer Service Representative (CSR): 2 years (required)
* Data entry: 2 years (required)
* Administrative: 2 years (required) Language:
* Fluent English (required) Work Location: In person