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Montréal QC, Canada Randstad Digital Full time

Bilingual Telecommunications Analyst - Avaya Contact Manager (Contract Position)Number of Positions: 1 Filled: 0 Duration: 12 monthsLocation: Thornhill, ON, CA, work location ideally in Montreal, or Thornhill ON / Toronto ONMust be eligible to work in CanadaMostly remote but needs to be onsite as per request. Bilingual English / French are mandatory Roles and responsibilities:We need a bilingual candidate for this role, the person can be based out of Montreal and work out of the Montreal office if needed. GTA also works if bilingual English / French.his is a support role, having people setting up their phone systemWell versed with Avaya – communication manager, airflowEnterprise grade phone systemSupports thousands of people 3000 usersProvisioning phone accountsAssist with Agent ID is, how to change an agent, support performance metrics, recording system in AvayaMust have skills and experience:4-5 years of experienceMust have Avaya Vector Programming Experience on Avaya Communication Manager 6.3 or higherMust have Avaya Call Management SystemExcellent knowledge of Avaya Workforce Optimization, Avaya Call Management System, Automatic CallDistributor (Expert Agent Selection), Avaya Call Back Assist, Avaya One-X Agent, Avaya Aura Messaging, Aspect Workforce Management SystemGood working knowledge of Telecommunications Infrastructure including concepts such as SIPTrunking,Avaya Session Manager, Session Border Controller, Avaya Aura System Manager, Avaya Experience Portal, Avaya Media GatewayGood Working knowledge of MPLS, ISDN PRI, VoIP, H.323, H.248, QoS Classification, TCP/IP DSL, T.38, Codec Compression, Avaya Network Region, DiffServ, RTP, RTCP, SNMP, DSP resourcesGood working knowledge of Windows 7, Windows 10, Microsoft Office 2016, Office 365, Skype for Business, PowerPoint, Visio, Cherwell Service Management, Avaya CMS Supervisor R18, Avaya One-X Communicator, Cisco Webex Conferencing, Bell Reservation less Audio Conferencing, System Symon InView