Sales & Product Development Coordinator -CPG Beauty & Wellness

ABOUT US: Upper Canada Soap is an industry leader with over 50 years of innovation in bath, beauty, and wellness. With our head office in Canada and offices in the UK and US, we develop and market high-quality products for retailers worldwide. 

You will work on products seen by millions, collaborate with talented partners across Sales, Product Development, Design, and Operations, and help bring trend-right ideas to market on time. As our Sales & Product Development Coordinator, you turn market and brand priorities into on-time, retail-ready launches. You support sales with crisp documentation and reporting, surface risks early, and use tools like Excel and ClickUp to keep projects moving. Your work helps us deliver the right products at the right price on schedule.

Project & Product Development Management
• Coordinate all stages of customer-related product development timelines ensuring the team is focused on delivering to the milestones established by the sales lead and our customers.
• Develop and maintain critical path timelines for each project, tracking deliverables and flagging potential risks or delays.
• Prepare and issue detailed Product Development Briefs to internal teams, capturing customer requirements, sales input, and design direction.
• Manage the development cycle together with PD, ensuring alignment between departments and timely execution of all deliverables.

Customer & Internal Liaison
• Serve as the primary point of contact between the customer, the Canadian Sales Manager, and the Product Development Team.
• Attend and document sales and product development meetings with the customer, preparing meeting recaps, follow-ups, and action plans.
• Maintain strong internal communication across design, procurement, production, and regulatory teams to ensure smooth project flow.
• Develop regular schedule of comparative shopping ensuring the company develops the right products at the right retails.

Sales & Administrative Support
• Collaborate with the Sales Manager to develop sales and product action plans for the customer account.
• Manage and track sales orders, ensuring accuracy, timeliness, and alignment with customer expectations.
• Maintain and update project documentation, sales trackers, and critical path reports.
• Utilize advanced Excel functions (formulas, pivot tables, data validation) for reporting and analysis to support business decisions.

Use and maintain project management tools such as ClickUp and Trello to monitor progress, track deliverables, and share updates.
• Post-secondary education in Business Administration, Marketing, Product Development, or a related discipline.
• 2–4 years of experience in project coordination, sales support, or product development, preferably in consumer-packaged goods, personal care, or beauty industries.
• Strong understanding of product development processes, timelines, and critical path management.
• Strong understanding of retail and great commercial acumen
• Advanced Excel skills, including formulas, pivot tables, and data reporting.
• Experience using ClickUp and/or Trello for project management.
• Comfortable working in a hybrid schedule (3 days in office per week following successful probation).

Proven coordination experience in CPG, beauty, or retail with 2–4 years in product development or sales support
• Strong grasp of end-to-end product development and critical path management from concept to shelf
• Advanced Excel skills including formulas, pivot tables, data validation, and structured reporting
• Proficiency with project tools such as ClickUp or Trello to track milestones and drive accountability
• Exceptional organization and attention to detail with the ability to manage multiple projects and deadlines
• Commercial acumen with understanding of retail, pricing, margin, and assortment dynamics
• Comfort partnering cross-functionally with Product Development, Design, Procurement, Production, Regulatory, and Sales
• Initiative to flag risks early, propose solutions, and keep teams aligned to timelines
• Adaptability in a fast-paced, hybrid environment with three days in-office per week after probation

Collaborative, open-floor environment that keeps Sales, Product Development, Design, and Operations closely connected
• High degree of computer-based focus for long periods

Hybrid work model with three days in-office per week after successful probation – in person to start. 
• Health, Dental and Employee Assistance Plan benefits
• Professional growth opportunities and exposure to full-cycle product development.
• We strongly encourage applications from members of equity-deserving communities, including Indigenous, Black, racialized individuals, women, people with disabilities, and those with diverse gender identities, expressions, and sexual orientations.