Résidence Manager F/H

The Resident Experience Manager is responsible for developing and implementing meaningful programs and services to meet the social, physical, intellectual, emotional, vocational and spiritual needs of all residents. They will support the distinctive positioning and culture at the home through building strong relationships with organizations and associations in the local community and driving exceptional customer experiences within the home. They will also be pivotal to ensuring the smooth integration of new residents into the home.
Chartwell approved Programs within its six dimensions of wellness (i.e. social, physical, intellectual, emotional, vocational and spiritual needs).
Home-Specific programming aligned with the home’s distinctive positioning
Evaluate and enhance the resident experience with engaging and memorable programming,
Collaborate with the marketing team to develop events that support business plan,
to internal and external customers.
Forecast, monitor, and manage department budgets.
Lead, manage and enhance the volunteer programs.
Manage personalized concierge services and offers to residents
Develop integration opportunities with the local community.
Develop and foster partnerships within relevant community groups.
Drive a strong social media presence by utilizing the residence's Facebook page and other social media platforms.
Utilize community resources to assist in providing recreation opportunities.
Uphold exemplary standards in customer service
Supporting all aspects of the Chartwell Experience with residents and staff, including other members of the management team
As a member of the Residence Management Team:
Provide payroll and any other employment related information in a timely manner, as required.
Understand and follow all health and safety policies and procedures (including residence’s fire, safety and Infection Prevention and Control).
Work safely to reduce the risk of injury to self, staff, and residents; immediately report all actual or potentially hazardous situations.
Be on the rotation for the Manager on Duty program to work some weekends.
Communicate effectively and interact in a courteous and professional manner with internal and external customers.
Participate as a member of the Resident Council, if applicable.


Post-secondary education in recreation, gerontology, social work, hospitality, event management or equivalent experience with older adults.
First Aid Certificate (training will be provided).

Minimum of 3 years' experience in community engagement, life enrichment, or a related role.


Communication and relationship building – ability to interact and communicate with internal and external customers, ability to read and write effectively.
Customer experience oriented – with a goal towards exceeding customer expectations.
Supervisory – ability to work with minimal supervision and supervise others if applicable.
Computer skills including proficiency in Microsoft Office.

Work requires cognitive effort associated with planning, organizing information, and interaction with internal and external customers.
Work is performed wearing personal protective equipment as required.
Some travel may be required
Must be able to work occasional evenings and/or weekends

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.