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Assistant Store Leader

5 months ago

Niagara Falls ON, Canada SALLY BEAUTY CORPORATE Full time

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.
30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Analyzes store trends and can anticipate customer demands.
~Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Holds team accountable to Company policies and expectations. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
~30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
~ Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
~10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Ensures stores are compliant with all HAZMAT training and execution.

Must 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Can effectively communicate with team and management
Cosmetology license desirable, but not required
Flexible Agile Adapter
Understands the importance of inclusion.
Demonstrates vision and broad perspective to drive business performance
Project Level High
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.