Instrumentation Service Technician

Every day, all around the world, our people help mobilize vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and supply of explosives, blasting systems, mining chemicals and geotechnical monitoring to our cutting-edge digital solutions and comprehensive range of services, we sustainably mobilise the earth's resources.

It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation, and reimagining the way we work.
About the Role - Field Instrumentation Technician (Ontario/East Coast) Flexible location - Candidates based in Ontario or anywhere on the Canadian East Coast are welcome.

We are excited to announce an opportunity as Field Instrumentation Technician within the Orica Digital Solutions team (RST Instruments). Join our team and become part of a global leader in geotechnical monitoring solutions. This includes commissioning, maintaining, troubleshooting, decommissioning and collecting data from geotechnical instruments. This position is remote with support and supervisor located in Maple Ridge, BC. You'll play a key role in delivering reliable instrumentation services for critical infrastructure projects in Eastern Canada and worldwide. This hands-on role combines technical expertise, problem-solving, and customer interaction, with travel opportunities of up to 60%.

You will provide unparalleled support to our customers and be responsible for the technical quality and accuracy of your work. You are a customer-focused, team-oriented, organized, detail-oriented, technically competent self-starter with a strong work ethic and well-developed problem-solving skills. Competitive pay, away from home pay, and discretionary bonus.
• Travel and accommodation provided for remote work.
• Opportunity to work on critical infrastructure projects worldwide.
• Collaborative team environment with growth and learning opportunities.
Work safely and follow all WHS policies and procedures.
Maintain regular communication and provide status updates to the assigned supervisor located in a different office, ensure alignment on priorities and timely escalation of issues.
Provide technical support to customers and internal teams, both remotely and on-site.
Install, configure, maintain, and troubleshoot geotechnical instruments and data logging equipment.
Perform testing, calibration, and repairs to minimize downtime and meet customer needs.
Deliver on-site training and technical guidance to customers.
Monitor and interpret instrument data, providing insights and recommendations.
Travel to customer sites for installations, servicing, and support for up to two weeks.
Assist with improving service processes and developing technical documentation.
Prepare detailed field reports after each site visit, documenting activities, observations, and recommendations.
Ensure regular follow-up with customers to confirm system performance and address any concerns.
Perform system checks to validate proper operation and compliance with project specifications.
Utilize support tools such as Freshdesk and Jira to manage and resolve customer issues through ticketing workflows.

Diploma or degree in Electronics, Electrical, Mechanical, Civil, Mining, Software, or Geotechnical Technology - or equivalent technical experience.
Bilingual French and English mandatory, Portuguese and/or Spanish, an asset
Excellent communication skills with a customer-first mindset.
Working knowledge of electronics, networking, mechanics, geotechnical instrumentation and/or computer systems.
Valid Class 5 driver's license, willingness to travel up to 60%, including remote sites.
Ability to work outdoors in extreme conditions (-40 C to C).
Experience with geotechnical instrumentation or related fields - an asset.
Familiarity with Shape Arrays (SAAs), RST Instruments & NavStar, Syscom, or 3vG products - an asset.
Data analysis skills and knowledge of platforms like RSTAR Affinity, NavStar GeoExplorer, or Campbell Scientific LoggerNet - an asset.
Programming knowledge (Visual Basic, Python) - an asset.
We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Full Time Salary
~$64,575 - 86,500 CAD based on experience
~ Travel Benefit for time in the field
~ Salary to be determined by the applicant's experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Employee Benefits (Full Time Position)
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

Our recruitment process uses AI to help screen applications and identify candidates with relevant qualifications. While AI assists with the review, all applications receive a human review by our recruiting team. Candidates will be notified in more detail as they progress through the application stages.