Service Manager
2 weeks ago
The Service Manager is responsible for the compliance and coordination of all service work while working closely with the Operations Manager to improve performance, productivity,
efficiency and profitability through the implementation of best operational practices. Service Manager is responsible for supporting the Maintain It department, managing quality
assurance programs, strategizing process improvements and ultimately responsible for
The Service Manager reports directly to the Operations Manager and is required to interface
Work Order Management: Efficiently organizing, scheduling, and dispatching client
Subtrade & Vendor Management: Sourcing, coordinating, and managing all subtrade
Serving as the primary communication point, providing
Compiling and submitting professional Installation/Completion Reports to
Process Improvement: Contract Documentation: Responsible for managing and maintaining contract
documentation for various company agreements, including service agreements for
subcontractors.
● Accounting Support: Monitoring Accounts Receivable (AR) and Accounts Payable
(AP) processes to provide essential support to the accounting function.
● System Management: Monitor and promote the effective use of our accounting
software (Spectrum) across the organization.
● Prepare detailed and accurate estimates for material, labour,
Quality Control (QC): Perform site checks post work orders to identify and verify
quality control items.
professional customer interaction and relationship management.
● project details to clients.
● Technical Adaptability: our Spectrum software) to drive process efficiency.
● Demonstrated experience in an operational management,
support for AR/AP functions.
environment where priorities can shift quickly.
● coordinate with our crews who often work evenings and weekends.
MEASUREMENTS OF PERFORMANCE
● The quality of work produced as measured by errors, rework and complaints.
● Ability to communicate effectively with customers, suppliers and staff.
● Ability to build a capable and competent team and provide technical guidance to others
The level of support to the management team in the areas requested.
● control in the organization.
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