Director of Community Services

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm. Terms: Full-time Permanent Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model) | Remote (Canada, Belgium or United States)  The Director, International Market Development is a member of HSO's International Accreditation team and reports to the Executive Vice President, Global Market Development. The Director, International Market Development will lead and enable a team in market development efforts including international staff and business development partners. That means assessing the needs of health care systems/organizations and creating customized solutions aligned with the Enterprise strategy and mission: enabling and empowering people around the world to continuously improve quality of care. As the Director, International Market Development, you will lead the strategy to drive a business plan focused on growth and global market expansion. You will leverage your international business development experience, product and marketing expertise to lead international expansion supported by marketing campaigns and will develop and deliver program design, including corresponding concepts and proposals for global audience. You will work collaboratively with the International Operations team to successfully transition projects to implementation. You have superior project design and implementation skills which enable you to build teams of experts and deliver proposals on the ideas presented by potential clients. You have effective communication and critical thinking skills and feel comfortable building relationships with a variety of stakeholders including highest ranking officials in various countries. Leadership: Provide leadership and direction to the International Market Development team. You will approach everything with passion, leadership and integrity and will bring out the best in others to help get things done. Stay on top of emerging trends, deepening corporate knowledge of accreditation and health systems and integrating into HSO's corporate strategy. Tender and Proposal Writing: Lead and actively support proposal writing; Business Development: Develop and implement business development strategies to achieve company goals and objectives. Identify and pursue new business opportunities, markets, and partnerships. Growth and Impact: You will leverage product and marketing expertise to lead international go-to-market strategies and will develop and deliver program design, including corresponding concepts and proposals for global audiences to drive market growth. Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization. Team Development: Implement key business decisions and initiatives in collaboration with leadership team. Master's degree in a related field such as International Relations, Healthcare Administration, and/or Business Administration. ~Strong leadership skills with a proven ability to manage and develop teams. Demonstrated knowledge of the international business environment and practices. ~ Proven track record in international sales and tender processes. ~ Strong proposal development and writing skills. ~ Knowledge of international financial institutions. ~ Change management skills. ~ Tried and tested analytical and critical-thinking skills. ~ Experience in leading senior health care professionals. Bilingualism (French and English) is considered an asset and/or any of the following languages: Spanish, Italian, Arabic or Portuguese. Are agile, adaptable and accustomed to high pace environments. Willingness to travel up to 15% of the time (regions: Experience as a management consultant is an asset. Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services. Set your performance and learning objectives for the year in collaboration with your people manager. Take on assigned initiatives or projects for your role.  Competitive compensation and benefits, including a defined benefit pension plan. Time off programs, including office shutdown during last week of December. Professional development support. A culture that measures and values psychological safety, inclusion and engagement. Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years. Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care." HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2021, 2022, 2023, 2024 and 2025. We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.