Night Fleet Service Technician

4 weeks ago

Northwest Territories, Canada W&H Impex Inc. Full time €20 - €22

Service Technician Job Summary:
The Service Technician will perform service functions including diagnosing proprietary hardware problems, provide remote support, enter service, and repair orders, notifications or other documentation into Company's integrated software and verifies and maintains accuracy of database information as required. Effective communication skills, proven customer satisfaction skills and people skills are considered essential for this role.
Troubleshooting malfunctioning equipment, and components, using proprietary test equipment according to manufacturer documentation.
Maintaining, troubleshooting, and servicing equipment in the workshop and other communication portals.
Provide technical support to users on maintenance and proper usage of the equipment.
Ensure all repairs meet company quality standards.
Responsible for creating and providing detailed complaints on failed/defective products or parts via W&H Group Complaint system.
Continuously improve repair techniques through training and research.
Collaborate with employees from technical departments, other departments, and Team Leader.
Utilize Case Management System/CRM (Sugar) and ERP for customer complaints and perform tasks to resolve complaints.
Follow internal service processes described in the handbook, work instructions and SOPs .
~ High school diploma or equivalent
~ Experience with electronic and hydraulic / pneumatic circuits is an asset.
~2 years customer support / call center / technical help-desk / desktop support experience.
~2 years service and repair experience.
~ Ability to read, analyze and interpret technical procedures, specifications, and schematics.
~ Customer focused, detail oriented and sense of urgency.
~ Proficient in Microsoft Office Suite - Excel, Word, and PowerPoint.

Job Type: Full-time
Pay: $20.00-$22.00 per hour
Dental care
On-site parking

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