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Bilingual General Manager Position
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Bilingual General Manager Position
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Bilingual Hotel General Manager
4 months ago
- Provide comprehensive oversight and management of all hotel departments and operations, including guest relations, front desk, sales, housekeeping, maintenance, stakeholder management, and staff development.
- Lead all human resource functions such as recruitment, training, scheduling, coaching, supervision, payroll, and performance management.
- Conduct regular management meetings to address operational matters, sales targets, Medallia feedback, and action plans.
- Foster a culture of teamwork across all departments, ensuring coordination and alignment focused on enhancing guest experience and service quality.
- Implement and uphold guest service standards of excellence, maintaining a strong presence with front-line staff on a daily basis.
- Manage guest relationship management and promptly address guest complaints and issues through various communication channels.
- Prepare budgets, monitor financials, and strive to maximize revenues while optimizing costs.
- Collaborate with external vendors and suppliers to negotiate favorable terms for products and services as required.
- Develop and maintain external stakeholder relationships, representing the hotel at community business and tourism events to enhance its public image.
- Ensure adherence to operational policies, procedures, and regulatory requirements, striving for continuous improvement and quality standards.
- Conduct property inspections to ensure compliance with licensing laws, health and safety regulations, and brand standards.
- Oversee IT requirements, ensuring infrastructure is maintained and meets brand and guest expectations.
- Report to and collaborate closely with the ownership group to contribute to the organization's vision, strategy, and values, ensuring sustained growth and competitiveness.
- Be available on-call and willing to work evenings and weekends as required based on business volumes and events.
- Degree in Hotel/Restaurant Management, Business, or equivalent combination of education and experience.
- Minimum of five years of hotel management or supervisory experience, with at least three years of General Manager experience in a hotel setting.
- Knowledge of local competition and industry trends.
- Strong leadership skills and professional demeanor.
- Demonstrated ability to develop and achieve financial plans.
- Proficiency in motivating and leading employees while holding them accountable.
- Excellent interpersonal, written, and verbal communication skills.
- Strong decision-making and analytical abilities.
- Familiarity with various computer software applications.
- Flexibility to work a schedule that includes weekends, holidays, and on-call availability.
- Experience working in a union environment is an asset.
- Fluent in both French and English.
- Currently residing in, or willing to relocate to, the Ottawa-Gatineau region.
