L3 Support

Inclusion without Exception: Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. About TCS: TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Required Skill Set: Description: We are seeking a highly skilled and motivated Engineer to join our team, with a strong focus on Windows Desktop and VmWare virtualization. This is a hands-on, technically demanding role that requires deep expertise in scripting, performance engineering, data analytics and system analysis. The ideal candidate should have a solid technical foundation, strategic thinking capabilities, and excellent communication and collaboration skills. In addition to core engineering responsibilities, the candidate must demonstrate strong analytical abilities and be comfortable working with large datasets to uncover performance trends and optimization opportunities. Proficiency in Power BI, Grafana, Tableau, Excel Macros, AutoIT and PowerShell scripting is essential for data manipulation, visualization, and automation. Experience with automation frameworks and tools is highly desirable, as the role involves streamlining performance testing and reporting processes. A passion for continuous learning and adaptability to new technologies is key to success in this role. Engineer Responsibilities and Duties Conduct system and infrastructure performance testing to ensure system reliability, capacity, and scalability L3 Support Create and analyze automation scripts (using PowerShell, AutoIT, and Python etc.) Build and maintain interactive dashboards in Power BI, Tableau, and Grafana tailored to business needs. Evaluate and use of benchmarking, performance, and load testing tools Reproducing customer performance issues in our labs. Perform deep-dive analysis on large datasets to identify trends, anomalies, and opportunities using SQL and Snowflake as backend. Design and build intelligent test systems that can simulate production traffic load Measure, report, and recommend performance Response Time Guidelines/SLAs. Windows Desktop general engineering and hardware evaluation Creation of Desktop, Laptops, Virtual machines Performance Baselines for Windows and MAC Desktop Platform Good coordination and communication skills Aggregate and analyze data from multiple sources, perform data crunching and transformation, and develop consolidated reports and dashboards to support operational and strategic decision-making. Required Skills and Qualifications: Good understanding of key system and infrastructure performance counters impacting overall user experience Good scripting knowledge (PowerShell and AutoIt is a priority- additionally Batch, WMI, VBScript, etc.) Strong troubleshooting mindset and experience with tools like procdump, wireshark, fiddler, procmon Experience and knowledge of Infrastructure components like F5, A10, Routers, WAN connectivity Experience in monitoring tools for Network and Workstations, including but not limited to Perfmon, SysTrack, and Splunk. Good years of experience in Information Technology, with a focus on Automation, AI, and statistical analysis Proficiency in Excel Macros, Power BI, Grafana, Tableau, and PowerShell for data analysis and reporting. Working knowledge of SQL, Snowflakes and database connectivity Highly Desired Bachelor's degree in Computer Science or related field Prior experience with Desktop and server-side resource analysis a big plus Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.