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Assistant Manager

4 months ago

Canada Immigrant Services Society of BC Full time €29 - €32

Assistant Manager – Global Talent Loans

Job ID #: 24044-GTL

Position: Assistant Manager – Global Talent Loans Program

ISSofBC Terminal Avenue

Regular full-time position at 35 hours per week starting as soon as possible

Why choose us

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary:

The GTL Assistant Manager supports day-to-day operations by providing functional guidance to specific members of the team to ensure program goals and objectives are met according to guidelines and contract obligations. This position coordinates and contributes to GTL related activities, reporting, data management, outcomes, program outreach/ marketing and NewTrack to ensure files are maintained and complete.

Reporting To : Manager, Global Talent Loans Program

How You’ll Make a Difference:

  • Provides support to the team to ensure that employment services and interventions are appropriately planned and provided in a manner consistent with program objectives and funder’s prescribed process.
  • Develops and implements service delivery initiatives, plans, training, and calendar of frontline service delivery informed by operational needs of the program.
  • Tracks and reports on Key Performance Indicators (KPIs) for performance and delivery of core client services.
  • Works with key staff (e.g. Employer Relations Specialist) to cultivate new employer partnerships for labour market attachment.
  • Leads outreach and marketing activities including client recruitment and program promotion.
  • Performs such activities as overseeing training and providing day-to-day operational guidance and monitoring.
  • Coordinates the scheduling and deployment of staff for group sessions at ISSofBC sites and at partners’ sites.
  • As required, audits funder’s reporting system to ensure accuracy of data transferred.
  • Assists in development activities related to training curriculum, lesson plans, and handouts for the program.
  • Submits data and financial reports to the Manager for inclusion in program reports.
  • Identifies service gaps, database bugs/fixes and makes recommendations to address these issues.
  • Assists in the development of service enhancements and community partnerships.
  • Supports other key business areas of the program as required.
  • Performs other related duties as assigned.

What You Bring:

University degree or post-secondary training in social services or other related field, supplemented by a minimum of three (3) years recent, related experience in employment counselling and/or adult training OR an equivalent combination of education, training, and experience.

What Makes You a Change Maker:

  • Strong communicator: you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
  • Willingness to adapt and change based on unique and diverse needs of our staff, clients, external stakeholders, and the public
  • Strong knowledge of the labour market, including issues and trends.
  • Ability to implement program procedures to ensure compliance with funder guidelines.
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
  • Ability to travel to other ISSofBC locations as required.
  • Possession of and the ability to maintain a clear provincial criminal record check.

ISSofBC Value Proposition

  • Expected Hiring Salary: $29.12 – $32.04 per hour * Dependent on education, training, experience, and internal equity. * Wage grids are reviewed annually.
  • 105 hours of vacation and 35 hours of personal leave.
  • Extended health and dental benefits upon joining.
  • Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
  • Employee and Family Assistance Program (EFAP).
  • Values-based organization with collaborative peers with a wide range of backgrounds and talents.
  • Inclusive culture and innovative workplace with opportunity for new approaches.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.