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Hospital Administrator

4 months ago

Halifax NS, Canada P3 Veterinary Partners Full time

P3 Veterinary Partners is seeking an experienced Hospital Administrator to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS.

If you inspire others and are interested an opportunity to lead – search no further

The Hospital Administrator will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work.

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.

The successful candidate will serve as a steady, balanced leader focused on:

  • Administrative and operational tasks and functions
  • Strategic Planning
  • Business plan development and championing its implementation
  • Accreditation, Certification and other Medical SOPs
  • Client Care, Patient Care and Compliance
  • KPI management, Best Practices and Operational SOPs
  • Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
  • Teambuilding and Professional Development, considering patient and hospital needs
  • Human Resources Management & Conflict Resolution
  • Hiring, Onboarding, Training
  • Performance Reviews
  • Client Service & Hospital marketing support
  • Monthly analysis and reporting, and operationalizing areas for improvement

Pets

  • Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care
  • Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
  • Expand clinical services and service offerings
  • Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses

People

  • Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
  • Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
  • Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching
  • Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
  • Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare
  • Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital
  • Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
  • Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
  • Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals
  • Act as a positive role model, using a collaborative approach and assuming positive intent
  • Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork
  • Set others up for success and foster open, proactive, and cooperative relationships
  • Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
  • Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions
  • Assist in developing industry leading compensation, benefits and rewards programs
  • Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members

Practice

  • Develop annual budgets and short- and long-term business plans for Hospital
  • Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes
  • Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms
  • Oversee regular strategy & budgeting meetings
  • Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
  • Ensure the Hospital is efficient & profitable
  • Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand
  • Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated
  • Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels
  • Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc)
  • Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases

Qualifications & Experience:

  • Proven team-oriented communicator with experience in effectively coaching, advising and leading people
  • Proven ability to build and nurture relationships at all levels
  • Ability to negotiate, influence and communicate in a clear and effective manner
  • Proven experience implementing sustainable solutions and creating impact
  • An approach that is progressive, strategic, humble, and achievement oriented
  • Experience leading and supporting significant growth
  • A vision to foster an inclusive, employee-centric culture
  • In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives
  • 5 years or more of experience in hospital operations with budget management and profit and loss responsibility
  • Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred
  • Knowledge of veterinary practice management software, such as AVImark, is preferred
  • Experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an asset
  • Certified Veterinary Practice Management designation or similar is an asset
  • College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset.
  • A love for animals

Total Compensation:

We value our team members, and prove it by supporting your personal, financial, and professional growth through:

  • Salary & Bonus Program
  • comprehensive Health Benefits package (100% of extended Medical, Dental, & Vision premiums paid)
  • Assistance Program
  • Vacation time
  • Emergency/Sick Days
  • Education
  • Professional Dues
  • Wellness Allowance
  • Discount on veterinary services for your own pets