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Housing Business Operations Lead
4 months ago
The Operations Manager will play a crucial role in guiding the operations of Sedgwick’s business and ensuring the quality and accuracy of our deliverables to clients. This position offers an exciting opportunity to work in a fast-paced environment, collaborating with talented professionals on impactful projects.
The successful candidate has an exceedingly high attention to quality and detail, enjoys optimizing, is an expert writer and editor, and preferably has a humanities degree (English, history, literature) where writing would have been a requirement for success. The successful candidate should be up to date on general employment laws/regulations and assist in their compliance. The Operations Manager will provide projects support to our growing team, including implementing a project management system, tracking action items, and editing, reviewing and formatting client-facing documents. A major component of this job is writing emails, so excellent communications skills are required. Support the implementation of project management software. Coordinate and organize policies and procedures.
Managing payroll.
Quality Control - Document editing and proofing final reports
Ensure Sedgwick’s product quality. This demands an ability to write, a strong command of the English language and a particular attention to detail.
This responsibility complements Sedgwick’s quality control of written documents.
~·Ensure proposals, policy documents, letters, PowerPoints etc. all have a consistent and quality “look and feel” before leaving the office.
~ The candidate is not required to produce these templates, but the ability to do so would be considered an asset.
Coordinate information flowing into and out of executive and team meetings.
Report to the Executive on the status of team action items on a minimum weekly basis.
Strategically manage agendas.
Administrative Assistance
As Sedgwick is a smaller business, the demands of the previous priority areas are not sufficient for a full-time position. As such, the successful candidate with assist with official administrative items including:
Liaising with office landlord on office maintenance and related items.
Maintaining inventories of office equipment and software licenses
Working with our IT consultants on hardware and software issues.
Records management (Cloud Drive systems).
Tracking staff holidays, sick days, and workhour averaging agreements.
Seeking efficiencies in office related costs.
General office duties.
Humanities degree (English, history, literature), Operations degree, or Finance degree or equivalent practical experience.
Proven experience in quality assurance, quality control, or a related role, preferably in a consulting or professional services environment.
Strong attention to detail and exceptional organizational skills, with the ability to manage multiple tasks and priorities effectively.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to work collaboratively in a team environment while also independently managing assigned tasks and responsibilities.
A combination of at-home and in-office hours is expected. Travel, particularly to remote communities in Western Canada, may be required.
5:00 p.m. but this role is a position that requires flexibility based on business and client needs. Evenings and weekends may be required. Our workdays are dictated by the needs of the client and therefore may be highly flexible. A discretionary annual bonus may form part of the employment contract.
About Sedgwick Strategies Sedgwick Strategies is a firm dedicated to assisting major projects to achieve success. In today’s politically charged environment almost every major project, from mining to transmission lines, is contentious. Modern companies need the tools necessary to de-risk their projects across diverse stakeholder groups. We are committed to getting worthwhile projects in the industrial, natural resource and infrastructure sectors to “YES.”
We are implementers who want to help our clients reach success in a way that benefits them and the community they work in. And we are a fun place to work—we believe a job that provides quality of life and balance is a job that encourages the best in each of our team.
