Implementation Specialist

2 days ago


Montréal QC, Canada Nomadis Full time

We are currently looking for a SaaS Solutions Implementation Specialist. This person will be primarily responsible for implementing Nomadis software solutions for new clients. In addition, they must provide support for consulting services and project delivery with existing clients, as well as contribute to the acquisition of new clients with the sales team.Duties and responsibilitiesCollect, analyze and document business needs in order to define business processes, functional and technical requirements, as well as expected results, then translate them into detailed specifications for the delivery of NOMADIS software solutions.Act as the main point of contact for clients, ensuring effective communication between the various project stakeholders, managing expectations and crucial aspects of project delivery, while assuming a representative role for these clients after the projects are finalized.Configure solutions (products/modules/functions) to meet client needs;Supervise and ensure the success of quality assurance activities with customers: integration and acceptance testing on the Internet and with customers;Help identify and resolve issues that arise, liaise with the technical team and the customer;Provide cost and time estimates to customers who require additional customizations;Ensure that the project governance group is aware of the progress of key deliverables and project milestones;Write and update technical documentation including; release notes, quarterly updates, user documentation, processes, use cases and tests;Promote the company's values, mission and culture.Skills and profile soughtOutstanding oral and written communication skills;Autonomy and ability to work directly with customers, on site and remotely;Versatility to work in several business contexts (geographic markets, industries) and flexibility to work outside regular office hours when required;Increased analytical mind and strong skills in solving complex problems, determination and perseverance in constrained situations;Ability to work under pressure and on the basis of deliverables;Ease of learning, self-learning ability and keeping up to date with business trends and new technologies in our field;Bilingual French/English. Spanish is a major asset.Required skillsAgile/SCRUM methodology;Cloud-based tools for project management, customer service and development monitoring;Proficiency in the Microsoft Office suite: Word, Excel, PowerPoint, etc.;Knowledge of SQL/Microsoft SQL Server language.Professional and academic experienceBachelor's degree in project management, administration, or information technology;3 to 5 years of relevant experience with a business clientele (B2B);Experience with an international clientele is an asset.



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