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Lead Network Engineer

4 months ago


Ontario, Canada Concentrix Full time

Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Within our Software Solutions team, you will be innovating and engineering cutting -edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and rapidly seize new opportunities Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and rapidly seize new opportunities Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics. You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & intuitive solutions for clients across various industry sectors.
We're a remote-first company looking to hire the absolute best talent in the world.
#Network Engineer will have 7-10 years of experience in enterprise level networking, with a knowledge of both Private and Public Cloud interconnect via MPLS, Internet, VPN Tunnel and other networking technologies. Will work within a team of network engineers. Design and implement functional network infrastructure in both private and public cloud. (LAN, WLAN, WAN, AWS, and Voice networks)
Expert with standard network tools such as WireShark, SolarWinds, etc.
Resolve standard and escalated SolvNow network tickets
Knowledge of network administration and architecture and experience troubleshooting
Passionate about security and data protection.
Configure and install software on routers, switches, load balancers, and other network devices.
Monitor network performance and integrity and present suggestions for improvement.
Resolve issues by troubleshooting cloud and local infrastructure.
Work with hardware/software and multiple cloud vendors to implement/maintain networking solutions.
Communicate with users to resolve networking/connectivity issues.
Maintain complete technical documentation in our Microsoft OneNote repository.
Suggest improvements to network performance, capacity, and scalability.
Assist Sales/Marketing with Architectural design strategies
Experience in a network administrator role with Industry-related experience as a Senior Network Engineer.
Experience with VoIP and session border control (SBC) technologies.
Expert with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution.
Familiarity with access control models and network security
Knowledge of coding languages for scripting automation tasks (e.g CLI, Python, Perl, and others)
Experience with network diagnostic, monitoring and analysis tools (e.g. Expert with network operating systems (JUNOS, Cisco IOS)
Experience managing a team and mentoring junior members.
BSc/BA in Computer Science, Engineering or a related field or equival
Install and maintain AntiVirus and Intrusion Detection software (IDS)
Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.
Language Requirements:
Full time