Customer Experience Representative Web Services

6 days ago


Mississauga ON, Canada Sharp Electronics of Canada Ltd. Full time

Direct Customer Experience Specialist
Assistant Manager, Customer Experience
Full-Time Contract

Sharp Electronics of Canada Ltd. (Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies established outside of Japan in 1974.
Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration.
Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives.

The Direct Order Customer Experience Specialist is the first line of support for customer’s acquiring Sharp products or services. Provide support to various teams, Sales Reps, Leasing, RP Desk, Finance, Warehouse and Dealers.
Coordinate with warehouse prep and shipping of equipment.
Coordinate with Service Managers on installation of Equipment.
Coordinate the pickup, removal or relocation of equipment.
Communicate with dealers on inter-territorial orders going into their servicing area.
Entry of Contracts in CRM for Service billing.
Maintain & Update CRM Contracts.
Credit Checks, Legal Name and Total cost of Ownership to check deal viability.
Assist Customer Support Desk with general contract inquiries.
1-3 years of experience working in a fast paced, sales driven customer service/administrative role.
~ SAP Experience.
~ Bi-lingual (French/English) both understanding/speaking and reading/writing.
CRM Experience.
SalesForce Experience.

Working in an office environment.

Accessibility and Diversity Statement
All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation.
We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual’s own participation in the process.



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