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eCommerce Operations Specialist

4 months ago

Vaughan ON, Canada Tundra Technical Solutions Inc. Full time

Overview:

The eCommerce Operations Specialist will play a key role in the digital transformation with our client. You will provide valuable support and UAT during the project build and launch, training and support for a wide range of users and manage day-to-day activities as well as managing ad hoc projects.

The ideal candidate will be an organized, detail-oriented and used to managing projects and meeting deadlines. You are comfortable learning new applications and prioritizing work effectively. Acting as an “eCommerce evangelist”, you will support a wide range of stakeholders with support and training with the goal of driving a best-in-class ecommerce experience.

Responsibilities:

  • Become the internal expert on the backend systems for our eCommerce platform - able to make changes to our taxonomy and our PIM when required
  • Manage digital assets within a PIM
  • Provide end-user support to users, both external customers and internal groups such as sales, on all areas of the website from technical issues such as bugs to user-related issued like password resets
  • Train the sales team on how to support their customers to drive customer engagement and adoption of online ordering
  • Handle ad-hoc requests on site issues
  • Troubleshoot potential bugs
  • Perform QA on fixes
  • Review product titles, descriptions, categorization, and keywords to ensure they meet established guidelines
  • Manage promotional campaigns, banners and landing pages to meet stakeholder timelines while maintaining ecommerce best practices
  • Inspecting the end-to-end customer journey and shopping funnel (landing pages and checkout options), to ensure their visual appeal, accuracy, and ease of use
  • Regular monitoring and auditing customer journey to ensure product listings and landing pages are maintained and updated
  • Assist in the design and execution of projects and technical enhancements to accomplish best in class customer experiences
  • Product data review for Noble’s Product Information Manager

Key Focus Areas

  • Subject Matter Expert (SME) for the eCommerce platform and various integrated applications
  • Key support person for the company
  • Maintain training, administrator and ecommerce guidelines documents, updating regularly

Qualifications:

Must Haves

  • Degree/Diploma in Commerce, Management, or Information Technology or related discipline
  • Two (2)+ years' administrative experience in eCommerce environment
  • Able to work effectively in a corporate environment dealing with diverse groups including sales, external product vendors, marketers, the pricing team etc. with tact and diplomacy.
  • Detail orientated, deadline-driven and able to multi-task with solid organizational & time-management skills.
  • Team player with willingness to work cooperatively across all departments and organizational levels to meet business objectives.
  • Flexibility to adapt to the needs of a growing and changing organization.
  • Strong work ethic to enthusiastically create, persist and achieve ambitious goals.
  • Resourceful and innovative at tackling challenges in a sustainable, proactive fashion.
  • Ability to read, write and speak English at a proficient level.
  • Professional, diplomatic and uses discretion in dealing with colleagues, vendors, managers and stakeholders.

Nice to Have

  • Project Management Experience
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