Bilingual Customer Service Associate
1 week ago
Acushnet Company is the global leader in the design, development, manufacture, and distribution of performance-driven golf products. We proudly steward two of the most revered brands in golf – Titleist and FootJoy – and are committed to being the performance and quality leader in every golf product category.
Assist customer service management with various departmental projects.
Assist customers and sales representatives by entering/editing orders and advising on sales programs.
Administer sales programs by consistently applying proper terms to each order.
Answer customer/consumer inquiries about product and availability.
Assist in training and development of new members of the customer service team.
Attend meetings with customer service team to discuss departmental initiatives and activities.
Assist with the monitoring of phone coverage.
Utilize French skills by assisting with editing of marketing and sales tools in French.
Fluent bilingualism in French and English
University degree or college diploma in a related field, or equivalent experience.
Minimum one year of customer service experience.
Must be able to sit for long periods and use a telephone.
Microsoft Office experience an asset.
Experience using SAP an asset.
Golf industry knowledge and experience an asset.
Please submit an English resume. Offre d’emploi – Représentant au Service à la clientèle (Bilingue)
société mère des plus grandes marques de golf – Titleist et FootJoy – cherche à combler un poste à temps plein comme représentant bilingue au Service à la clientèle.
Aider à la gestion du service à la clientèle en lien avec divers projets au sein du département.
Assister les clients et les représentants commerciaux en saisissant/modifiant les commandes et en les conseillant sur les programmes de vente.
Gérer les programmes de vente en appliquant uniformément les conditions appropriées à chaque commande.
Participer à la formation et au développement des nouveaux membres de l’équipe du Service à la clientèle.
Participer aux réunions de l’équipe du Service à la clientèle pour discuter des initiatives et des activités du département.
Aisance en français et en anglais.
Diplôme universitaire ou collégial dans un domaine connexe ou expérience équivalente.
Minimum d’un an d’expérience au service à la clientèle.
Capacité de rester assis pendant de longues périodes et de communiquer par téléphone.
Compétence requise dans l’utilisation d’un PC, expérience de Microsoft Office, un atout.
Expérience dans l’utilisation de SAP, un atout.
invite toute personne handicapée à soumettre sa candidature. Please submit an English resume.
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