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Event Delivery Manager
4 months ago
We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.Job DescriptionReporting to the Senior Delivery Manager, the Event Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences.You will be required to travel to events within Canada to manage the delivery of your allocated role on an event.Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.The role would be working, with the Real Estate delivery team, on 20+ events per annum with an annual revenue of $11+ million, working on an aggregated cost budget of over $5+ million. The conferences range in size, with the flagship event over 2,500+ attendees and 100+ sponsors to smaller one day events with 400 attendees in regional locations.Role Requires - EnglishExcellent written and spoken communications skills with proven fluency in English.ResponsibilitiesDelivery 60%Speaker management – including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate pre event conference calls, presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agendaSponsor and Exhibitor management – including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos & oversee registration of contracted passesVenue, AV, Staffing Management Duties - including but not limited to:Space management and floorplans, Responsible for accurate food & beverage orders – including any special dietary requirements, AV orders for plenary, concurrent session rooms and pre-function space (liaising with producer for any specific speaker requests).Responsible for securing external freelancers, agency and security for event delivery and briefingAct as main speaker and/or sponsor/exhibitor liaison, answering questions and fulfilling requestsMaintain strong customer service with response times set at less than 24 hoursCreate and send scheduled, reminders and other communicationsBuild strong relationships with Sales to provide clear guidance on the commercial opportunities at the events, research new opportunities based on venue and locationPrepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentationOrganise signage creation and productionWork with centrally procured vendors to research and order necessary deliverablesAttend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutionsCollaboration/Best Practice (10%)Regular engagement and feedback with key internal and external stakeholders to build an effective working relationshipAttend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery communityFollow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teamsLeadership (10%)Manage the onsite delivery where assigned being the go to person for any problems and linking key stakeholders together for a seamless event experienceLead by example and embed Connect’s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider teamHealth & Safety, Supplier Partnerships, Legal & Sustainability (10%)Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adoptedChampion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)Mitigate risk of attrition with key categories of spend (venues, bedroom blocks)Ensure venues are procured in a timely manner and meet event and budget requirementsPlanning and Budgeting(10%)Responsible for timely submission of event costsCode invoices and corporate expensesQualificationsOperational experience in the B2B and / or B2C events industryDemonstrable experience of multi-platform delivery of live experiences and working with service providers of event productsA team player with the ability to operate at both strategic and operational levelsTech savvy and willing to adopt and embrace new technologiesExcellent Microsoft Office skillset (Word/Excel/PowerPoint/Outlook)Basic skills in Illustrator, PhotoshopDetail-oriented, excellent written and verbal skills, extremely organizedPositive can-do attitude. You relish a challenge and are confident finding solutions to problemsNegotiation and management of high-level supplier contracts and relationshipsYou are adaptable to change and a fast-paced environmentYou are ambitious, influential and pay close attention to detailThis posting will automatically expire on 6/14/2024Additional InformationWhy work at InformaWe work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say atLifeAt.Informa.comOur benefits include:Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patternsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networksCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesBroader impact: take up to four days per year to volunteer, with charity match funding available tooLearning and development plan to assist with your career development10days PTOCompetitive BenefitsPaid parental leaveWork with a high quality of specialist products and serviceBright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspirationAs an international company, the chance to collaborate with teams around the worldWe know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.See how Informa handles your personal data when you apply for a job here.
