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Associate Product Manager
4 months ago
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, and Maryland with continued expansion plans in 2024.
This is the fifth company that Small Door’s founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised capital from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, Peloton, Gilt Groupe, Lightspeed, and Outbrain. The Associate Product Manager (1 to 4 years of experience) will report to the Associate Director of Product, and will work closely with the engineering, operations, growth, and practice teams. This position will be key to the future of our product team, and will oversee the product development lifecycle for the entire organization, from project conception all the way through launch and analysis. While receiving support and guidance, they will be responsible for idea generation, prioritization, discovery, prototyping, user testing, quality assurance, deployment, and analysis. They will serve as a liaison between the product team and the operations, growth, and practice teams and should be able to engage with our product from both a high-level strategic perspective, and a ground-level executional perspective. Furthermore we expect the Associate Product Manager to be comfortable with resolving ambiguity; they should be able to ask the right questions, gather context from the right people, and provide clear recommendations to stakeholders. Passion for our mission, and ability to rally teammates around an idea is also highly desirable. What You’ll Do- Collaborate with cross-functional teams including engineering, design, marketing, and operations to define product vision, strategy, and roadmap for the client-facing multi-platform native app
- Work closely with the Associate Director of Product and the VP of Product and Technology is executing our strategic objectives
- Conduct market research, user interviews, and usability studies to identify user needs and pain points, and translate insights into product requirements
- Drive the development and enhancement of features for the native app, focusing on telehealth capabilities, appointment booking, membership management, and overall user experience
- Manage the prioritization of features and improvements based on business objectives, user feedback, and technical feasibility
- Work closely with engineering teams to ensure timely delivery of high-quality features, conducting sprint planning, and providing guidance throughout the development process
- Analyze key metrics and user feedback to measure product performance and iterate on features to drive engagement and satisfaction
- Participate in the product management efforts for internal cloud-based applications, collaborating with stakeholders to identify opportunities for automation and process optimization
- Oversee the development and deployment of AI-driven solutions within internal applications to streamline workflows and improve productivity
- Manage the marketing website's product features, focusing on optimizing the onboarding experience to convert visitors into members
- Utilize data-driven insights and A/B testing to continuously optimize the acquisition funnel and improve conversion rates
- 1+ years of experience in product management roles, preferably in a fast-paced startup environment
- Understanding of mobile app development processes and trade-offs, etc
- Proven track record of successfully launching and iterating on consumer-facing products, with a focus on user engagement and retention
- Experience working with agile development methodologies and tools such as Shortcut, Jira, Trello, or similar
- Excellent analytical and problem-solving skills, with the ability to translate data insights into actionable product improvements
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Passion for healthcare innovation and improving the customer experience in the digital space
- Moderate knowledge of Google Sheets and beginner familiarity with SQL (or willingness to learn quickly) is a plus
- Competitive salary
- Equity ownership
- Health, dental + vision insurance
- Upward mobility and growth opportunities
- Generous paid-time off, parental leave, and company wide holidays
- Discounted veterinary care for your loved ones
- Growth opportunities
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
- Collaborer avec des équipes pluridisciplinaires, notamment l'ingénierie, le design, le marketing et les opérations, pour définir la vision produit, la stratégie et la feuille de route de l'application native multiplateforme destinée aux clients.
- Travailler en étroite collaboration avec le Directeur Associé du Produit et le Vice-Président Produit et Technologie pour exécuter nos objectifs stratégiques.
- Mener des recherches de marché, des entretiens avec les utilisateurs et des études de convivialité pour identifier les besoins et les points de friction des utilisateurs, et traduire ces insights en exigences produit.
- Conduire le développement et l'amélioration des fonctionnalités de l'application native, en mettant l'accent sur les capacités de télémédecine, la prise de rendez-vous, la gestion des adhésions et l'expérience utilisateur globale.
- Gérer la priorisation des fonctionnalités et des améliorations en fonction des objectifs commerciaux, des retours des utilisateurs et de la faisabilité technique.
- Travailler en étroite collaboration avec les équipes d'ingénierie pour garantir la livraison en temps voulu de fonctionnalités de haute qualité, en effectuant la planification des sprints et en fournissant des conseils tout au long du processus de développement.
- Analyser les indicateurs clés de performance et les retours des utilisateurs pour mesurer la performance du produit et itérer sur les fonctionnalités afin de stimuler l'engagement et la satisfaction.
- Participer aux efforts de gestion de produit pour les applications internes basées sur le cloud, en collaborant avec les parties prenantes pour identifier les opportunités d'automatisation et d'optimisation des processus.
- Superviser le développement et le déploiement de solutions basées sur l'IA au sein des applications internes pour rationaliser les flux de travail et améliorer la productivité.
- Gérer les fonctionnalités produit du site web marketing, en mettant l'accent sur l'optimisation de l'expérience d'intégration pour convertir les visiteurs en membres.
- Utiliser des insights basés sur les données et des tests A/B pour optimiser continuellement l'entonnoir d'acquisition et améliorer les taux de conversion.
- Diplôme de premier cycle en psychologie, en affaires ou en marketing préféré
- 1 an d'expérience minimum dans des rôles de gestion de produit, de préférence dans un environnement de démarrage à rythme soutenu
- Compréhension des processus de développement d'applications mobiles et des compromis associés, etc.
- Un bilan éprouvé de lancement et d'itération réussis de produits destinés aux consommateurs, avec une attention particulière portée à l'engagement et à la rétention des utilisateurs.
- Expérience de travail avec des méthodologies de développement agile et des outils tels que Shortcut, Jira, Trello ou similaires.
- Excellentes compétences analytiques et de résolution de problèmes, avec la capacité de traduire les données mesurées en améliorations produit concrètes.
- Solides compétences en communication et en relations interpersonnelles, avec la capacité de collaborer efficacement avec des équipes pluridisciplinaires et d'influencer les parties prenantes.
- Capacité à prospérer dans un environnement dynamique à rythme soutenu et à gérer efficacement plusieurs priorités.
- Passion pour l'innovation en matière de soins de santé et l'amélioration de l'expérience client dans l'espace numérique.
- Une connaissance modérée de Google Sheets et une familiarité débutante avec SQL (ou la volonté d'apprendre rapidement) sont un plus.