Account Manager
1 month ago
Account Manager / Gestionnaire de comptesQuébec, QCIntroductionThis remote and field-based position, with a global healthcare leader, involves managing customer accounts within the Core Diagnostics division to enhance profitability, increase loyalty, and drive value expansion. As an Account Manager you will be the primary contact for a Client related activities including laboratory management, collaborating with sales and support teams while influencing customer purchase decisions. You’ll drive continuous improvement by using business analytics and optimize lab operations. The role requires maintaining CRM data integrity, ensuring high levels of integrity, and monitoring customer satisfaction, all while adhering to safety and company guidelines.ResponsibilitiesMaintain customer retention and satisfaction through outstanding customer service, proactive support, troubleshooting and ensuring needs are met with workable solutionsBuild customer loyalty and drive up NPS Score through Follow up and improvement (hot sheets)Manage inter-client relationships and proactively monitor and communicateManage Customer inventoryCarry out lunchtime meetings to demonstrate educational materials and web based learning about new or existing solutions, engaging with all grades of lab staffDrive menu expansion and Value creation (utilization of existing products; new product and new assay applications) based on Menu gap analysis and Instruments Utilization AnalysisEnsure price management, and service sales, as well as Free of charge control;Monitor the lifecycle management of productsOrder and CPR managementContract Life Cycle and Volume commitment ComplianceSupport lab implementations - works with the team to manage new installations including arranging site surveys, ordering instruments, UPS’s, arranging water supply, interfacing,Attend Relevant trade Association meetings, conferences and tradeshows.Ensure instrument analytical turnaround time (Escalations related to uptime/repair/maintenance);Conduct Quarterly customer business review (Commercial and Service KPI reviews);Negotiate and define Service and Reagent contract Extensions and renewals for CC/IA and Hematology instruments and AlinIQ Solutions;Manage customer relationship and thoroughly plan: prepare and follow up customer visits (pre-call plan; post-call notes);Identify customer training requirementsReplenish and control inventoryBuild image and brand in eyes of customer“Sell” or reinforce total solution value offeringCollect and transmit VOC (Voice of Customer)Create account specific strategies to retain and grow the businessRequirementsBachelor’s degree required. Life Sciences/ Microbiology / Engineering (Biomedical / Electrical /Mechanical) Medical Technology or Commercial (preferred)3 to 5 years working in a Laboratory environment performing diagnostics tasks in Chemistry,Pathology, Microbiology or Blood Bank4+ years performing sales duties including calling on Health Care Professionals / Medical Lab Technologists to achieve sales targets; Experience with Aforce (salesforce.com) use and maintenance (CRM), Power BI SalesExperience interfacing with customers & Strong people management and communication skills;Troubleshooting/problem solving skillsComputer skills (word, excel, power point, internet savvy)Shows ability to prioritize independentlyNegotiation skillsSales techniques and sales cyclesCommitment to customers needs by listening and translating into action itemsBe Customer centirc, and Customer Service-mindedIn depth understanding of the Diagnostics laboratory environment including process workflow, equipment maintenance, quality control, result validation and operations;Good understanding of the purchasing process in their territory / province (Group PurchasingOrganizations, government approval processes, budget approvals …etc.);Sales process knowledge and Account management experience. Value expansion principle of current installed base understanding;Anticipates, identifies and meets internal and external customer needs and requests, negates and resolves conflicts, maintains a professional demeanor, even under stressful conditions;Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships Effectively Manages Time: Prioritizes tasks and defines tasks necessary to meet goals, organizes own activities and time to complete multi-faceted tasks and assignments, manages daily workload related to call documentation.Experience providing technical product application and/or hardware support. What We OfferWhy apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.About UsBrunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.
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Accounting Manager
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Québec, Canada PCL Construction Full time**The future you want is within reach.** At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can...
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Québec, Quebec, Canada Doka GmbH Full timeJob Title: Account ManagerWe are seeking a highly motivated and results-driven Account Manager to join our team at Doka Canada. As an Account Manager, you will be responsible for managing a designated sales territory, focusing on retaining existing accounts and cultivating new business opportunities.Key Responsibilities:Identify and Pursue New Business...
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Account Manager
1 month ago
Montréal, QC, Canada Brunel Full timeIntroductionOur food equipment client is in search of a dynamic account manager for their retail division. The Account Manager position aims to build and maintain relationships with chain accounts by sharing knowledge, providing daily support, and attentively listening to and understanding our customers' needs. Additionally, the role requires significant...
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Québec, Quebec, Canada Cosentino Full timeAbout the RoleWe are seeking a highly skilled and experienced Account Manager to join our team at Cosentino. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, ensuring the sales and promotion of our Cosentino products.Key ResponsibilitiesSome of the key responsibilities of this role...
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Account Manager
2 weeks ago
Québec, Quebec, Canada Cosentino Full timeAbout the RoleWe are seeking a highly skilled and experienced Account Manager to join our team at Cosentino. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, ensuring the sales and promotion of our Cosentino products.Key ResponsibilitiesSome of the key responsibilities of this role...
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Key Account Manager
3 days ago
Québec, Quebec, Canada EightSix Network Full time{"title": "Key Account Manager", "description": "Job OverviewWe are seeking a skilled Key Account Manager to join our team at EightSix Network. As a Key Account Manager, you will be responsible for managing current business and identifying growth opportunities within assigned key accounts.ResponsibilitiesDevelop and execute sales strategies to drive growth...
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Key Account Manager
2 days ago
Québec, Quebec, Canada EightSix Network Full time{"title": "Key Account Manager", "description": "Job OverviewWe are seeking a skilled Key Account Manager to join our team at EightSix Network. As a Key Account Manager, you will be responsible for managing current business and identifying growth opportunities within assigned key accounts.ResponsibilitiesDevelop and execute sales strategies to drive growth...
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Account Manager
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Québec, Canada Thermo Fisher Scientific Full timeAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals...
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Account Manager
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Québec, QC, Canada Cansel Full timeWe are searching for a dedicated and experienced professional to join the Sales Team in the Wide-format segment in Montréal. We are looking for someone with a good understanding of the wide format print market and the value of our equipment. Your role is to identify opportunities, solve problems and satisfy needs to ensure customer satisfaction and...
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Québec, Quebec, Canada DGA Careers Full timeJob Title: Commercial / Account Manager bilingue h/fBilingual Commercial Account Manager Opportunity in CanadaAbout the RoleWe are seeking a highly skilled Bilingual Commercial Account Manager to join our team in Canada. As a key member of our aviation commercial team, you will be responsible for managing and growing our book of business.Key...
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Commercial Account Manager
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Québec, Quebec, Canada DGA Careers Full timeJob Title: Commercial / Account Manager bilingue h/fBilingual Commercial Account Manager Opportunity in CanadaAbout the RoleWe are seeking a highly skilled Bilingual Commercial Account Manager to join our team in Canada. As a key member of our aviation commercial team, you will be responsible for managing and growing our book of business.Key...
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Account Manager
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Québec, Quebec, Canada NBC Full time{"h1": "Account Manager Role at NBC", "p": "As an Account Manager at NBC, you will be responsible for growing the portfolio of business clients assigned to you. This role offers a unique opportunity to develop business opportunities, increase your commercial client base, and establish business development strategies. Your Key Responsibilities: * Identify...
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Account Manager
2 days ago
Québec, Quebec, Canada NBC Full time{"h1": "Account Manager Role at NBC", "p": "As an Account Manager at NBC, you will be responsible for growing the portfolio of business clients assigned to you. This role offers a unique opportunity to develop business opportunities, increase your commercial client base, and establish business development strategies. Your Key Responsibilities: * Identify...
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Account Manager
2 weeks ago
Montréal, QC, Canada Brunel Full timeIntroduction Our food equipment client is in search of a dynamic account manager for their retail division. The Account Manager position aims to build and maintain relationships with chain accounts by sharing knowledge, providing daily support, and attentively listening to and understanding our customers' needs. Additionally, the role requires...
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Account Manager
2 weeks ago
Montréal, QC, Canada Brunel Full timeIntroduction Our food equipment client is in search of a dynamic account manager for their retail division. The Account Manager position aims to build and maintain relationships with chain accounts by sharing knowledge, providing daily support, and attentively listening to and understanding our customers' needs. Additionally, the role requires significant...
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Strategic Account Manager
1 week ago
Québec, Quebec, Canada EightSix Network Full time{"Job Title: Key Account ManagerJob Summary: We are seeking a highly skilled Key Account Manager to join our team at EightSix Network. As a Key Account Manager, you will be responsible for managing current business and identifying growth opportunities within assigned key accounts.Responsibilities:* Serve as the primary contact for customer buying teams on...
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Strategic Account Manager
1 week ago
Québec, Quebec, Canada EightSix Network Full time{"Job Title: Key Account ManagerJob Summary: We are seeking a highly skilled Key Account Manager to join our team at EightSix Network. As a Key Account Manager, you will be responsible for managing current business and identifying growth opportunities within assigned key accounts.Responsibilities:* Serve as the primary contact for customer buying teams on...
