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Service Desk Support

4 months ago

Guelph ON, Canada Skyline Group of Companies Full time

And looking for passionate, driven and energetic candidates to join our team for the position of ServiceDesk Technician located in our Head Office in Guelph, Ontario.
Are you passionate abouthelping people with their technical woes? Do you enjoy the mysteries of problem solving over the phone? As a Skyline ServiceDesk Technician, you would support all staff, including remote field staff, with their use of company IT equipment such as computers, printers, iPads and mobile phones, while maintaining focus on our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.
Provide help desk technical support to users. Organize group training or develop technical support documents, as necessary.
Troubleshoot issues occurring onsite at Skyline corporate offices and properties including such things as computer problems, phone problems, and mobile phone issues.
Maintain equipment at regional offices and remote locations.
Utilize a helpdesk ticketing system for managing issues received from users.
Maintain fleet of mobile devices in the field.
Maintain security of Resident Manager personal computers and email by resetting passwords as needed.
Develop and maintain inventory of all I.T. equipment deployed in corporate offices and in the field including make, model, serial number and purchase date.
A technical guru with knowledge of mainstream software and hardware products (e.g. MS Office, Windows, iPhones) and associated set-up and management.
Proficient in Internet related applications and web browsers.
You like to be recognized for the magic you do (trouble shooting technical problems).
Providing great customer service is something you thrive on.
Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
You want to work for a company that supports work-life balance and truly cares that you are 100% fulfilled in your life.
The Skyline Group of Companies is a fully integrated investment management organization: grounded in real estate, powered by people, and growing for the future. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each and every one of its properties.
We offer our employees competitive pay, benefits, paid volunteer day, group RSP, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.
Come be a part of Skyline – Building Careers and Communities
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