Fulltime Operations Specialist

1 week ago

Mississauga ON, Canada Red Oak Technologies Canada Full time €30 - €40

We are a growing services company working at the intersection of technology, customer success, and innovation. We pride ourselves on being agile, customer-focused, and building strong relationships with our partners. As we continue to grow, we are looking for an Operations Lead to take ownership of our core business operations, enabling the CEO and leadership team to focus on growth and strategy. The Operations Lead is a cross-functional role covering HR, recruiting, customer relations, administration, board liaison, and marketing support. This role is highly hands-on and ideal for someone who enjoys building processes, wearing many hats, and driving operational excellence. Implementation of these tools may be carried out by other teams, but this role will lead in researching options and piloting new ideas.
HR & Payroll
- Enhance or develop efficient processes for vacation/PTO tracking.
- Respond to HR-related inquiries (timesheets, vacation, payroll, expenses).
- Prepare payroll files based on timesheets, expenses, and supporting data.
- Draft job descriptions based on customer requirements.
- Coordinate technical interviews with subject matter experts.
- Communicate with customers on candidate assessments.
- Develop and manage schedules for regular customer touchpoints.
- Serve as liaison between customers and the CEO.
- Proactively follow up with customers on upcoming payments; prepare collections reports.
- Communicate industry or company updates to customers.
- Identify tools that could improve customer engagement tracking and CRM workflows. Consolidate timesheets and share summaries with customers.
- Follow up with staff for payroll-related inputs (timesheets, expenses).
- Develop trackers for contract renewals and staff permits.
- Coordinate staff contract updates and manage signing processes.
- Organize sync-up meetings with customers.
- Research tools to simplify document management, scheduling, and reporting. Support outreach plans to connect with potential customers and partners.
- Explore marketing automation and analytics tools to support outreach and content efforts. Bachelor's degree in Business Administration, Human Resources, Communications, or related field; 3+ years of experience in operations, administration, HR, or office management.
- Strong organisational and multitasking skills, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite, Google Workspace, and collaboration platforms.
- Strong attention to detail and ability to manage sensitive information with discretion. Experience in a small business, startup, or consulting environment where adaptability and wearing multiple hats is key.
- Familiarity with payroll software, CRM systems, HRIS platforms, and marketing tools.
- Comfort with testing AI-enabled tools (e.g., Prior experience supporting senior leadership or board members. Exposure to multiple business functions (HR, finance, customer success, marketing).
- Job Type: Fixed term contract
Contract length: 00 per hour
Work Location: Hybrid remote in Mississauga, ON L4Z 1X3

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