General Manager, Performance General Manager, Performance
2 weeks ago
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
We are Canada’s Cultural Department Store
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink
Identify local market trends and competitors to proactively anticipate customer needs and expectations
Open and close store and manage sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Collaborate with others to drive flexible and just in time solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
6+ years of management experience in specialty retail and/or multi-unit retail business environment; Availability to work a flexible schedule, including evenings, weekends, and holidays
~ Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
~ Bilingualism (French/English) is required for all positions in Quebec
At Indigo, we are committed to our communities, our customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
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