Client Services Rep/Office Services
2 weeks ago
Job Title: Customer Care Coordinator Job Location: 100% onsite at 71 Four Valley Dr, Concord ON L4K 4V8 Canada
Shift: 10:00AM-6:00PM EST
Essential for resolving complex customer issues quickly and effectively without relying solely on scripts.
CRM & Call Center Experience: Technical know-how to manage customer data, track interactions, and phone etiquette.
The Customer Care Coordinator is highly focused on facilitating Americas Customer Care Center's day-to-day phone activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Customer Care Coordinator is the front-line team to assist our customers and commercial organization. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
Demonstrate exceptional concierge customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and re-direct if needed to other departments, processing parts orders, quotations, and customer inquiries which include but not limited to vendor form requests.
• Coordinate/dispatch communications and information to field service and daily work order transfers.
At least 1-2 years of customer service or related experience.
• Prior experience in heavy Call Center.
Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
100% Minority Owned, Debt Free, Private
• 750+ team of in-house staffing team
• 1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)
11. 2018 Tech Serve Alliance Excellence Awards Winner
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