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Help Desk

4 months ago

Vancouver BC, Canada JRoss Retail Recruiters Full time

We need an intermediate-level admin professional to fill a Help Desk & Marketing Coordinator role with our established and growing firm. It’s an unusual combination, but it makes sense for us. And for someone combining a feel for technology with an analytical nature, a desire to help others, and an interest in marketing, it will be a great fit. Building on some level of experience and interest, the keys to success will be your natural curiosity, detail orientation, and the drive and ability to learn and leverage new systems and tools.We’re a boutique recruiting firm with a strong people-centric culture. We deliver consistently by maintaining high standards of service delivery, while balancing structure and flexibility in an ever-changing, challenging environment. We care about our clients, our candidates, and our team members, and we take pride in being the best we can be in our fields of focus.The ideal candidate will have experience in handling a wide range of admin and support related tasks with a focus on information management. As part of a team of 5 supporting a 15+ person organization across Canada, the successful candidate will have hands on responsibilities in two main areas: Help Desk and Marketing. Specifically, the candidate will be helping our users with technical and other issues and implementing new tools utilizing help from our IT company when needed, manage our database and database automation, manage social media and email marketing, take care of conference and travel arrangements, and more. While mastery of all these areas isn’t required, some level of experience and interest is, combined with a natural curiosity, a strong detail orientation, and the eagerness and intellectual horsepower needed to learn new systems and tools. Salary is $50-60K base, plus bonus and benefitsDESCRIPTIONWe seek a Coordinator to assist our Office Manager in making sure our systems and processes support our people and drive our business. This role works 3 days in our Kitsilano office and 2 days remote. Applicants must be extremely detail oriented, organized and results focused, flexible, positive, and action oriented. You will have the ability to work independently and will be expected to take initiative and exercise your own judgement while operating as a member of the Admin team. Positive, professional, and tactful communication will be a part of everything you do while juggling multiple priorities, and thorough follow-up will be embedded in every task and project. Overall, you will own your part in maintaining high levels of internal and external customer service.REQUIREMENTSEducationHigh school graduation with some post secondary office/systems trainingIdeally a degree, certificate, or diploma from a program in business administration, operations management, or a similar areaExperience and Skills2-4 years in an administrative role in a small-medium size firm, ideally with some experience in a more corporate environment as wellSome experience supporting users in a complex IT and business process environment (though we have a Managed Services IT firm that handles the detailed technical issues)Experience working with a variety of databases or ATS/CRM toolsStrong user of MS-Office suite especially Excel, Outlook & Word (ideally including Word forms)Preferably some experience with automation tools (Zapier or similar)Experience setting up marketing emails (Mailchimp or similar)Experience with conference and sales trip logisticsSome experience in social media managementStrong written and verbal communications skillsExperience with a mix of routine and project-oriented responsibilitiesExperience making significant contributions to a growing company, especially one with changing systems and proceduresPreferably some experience in a retail or hospitality firm either in the field or at corporate levelPersonalProfessional and results-focusedTeam player and people orientedHighly organized, detail focused and deadline/goal orientedPositive, can-do attitude combined with great people skillsSelf starting with the ability to work independentlyFlexible/able to manage changing prioritiesAble to deal with high energy/strong personalitiesAble to be a team playerGreat internal customer experience focusIf this sounds like a fit, please forward your resume in confidence as a Word or PDF attachment.CORPORATE CULTUREWe offer a competitive salary with bonus potential, benefits, and the opportunity to work in an energetic, dynamic, and casual but highly professional environment.