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Co-Head, Human Resources

4 months ago

Toronto ON, Canada Pender & Howe Executive Search Full time

Position: Co-Head, Human Resources & Administration

Organization: Industrial and Commercial Bank of China, Canada (ICBC Canada)

Reporting to: Chief Executive Officer

Location: Toronto, ON

About

The Industrial and Commercial Bank of China (ICBC) was established in 1984. As of 2021, the Bank has a presence in six continents, and its overseas network has expanded to 49 countries and regions. ICBC provides comprehensive financial products and services to 9.7 million corporate customers. For the 9th consecutive year, ICBC has been ranked 1st in The Banker’s Top 1000 World Banks, 1st in Forbes Global 2000, and at the top of the Banking Industry on Global 500. For the 6th consecutive year, the Bank has been named the World’s Most Valuable banking brand by Brand Finance.

Industrial and Commercial Bank of China, Canada (ICBC Canada) is a Canadian chartered bank that provides comprehensive retail and corporate banking services. ICBC Canada is 80% owned by the Industrial and Commercial Bank of China, with the Bank of East Asia owning the other 20%. ICBC Canada operates a network of seven branches, two centers, and one premium banking office, covering four major immigration cities in four provinces in Canada, including Ontario, British Columbia, Alberta, and Quebec. ICBC Canada offers a wide range of corporate and retail banking services, including deposits, loans, settlement remittances, trade finance, foreign exchange trading, funds clearing, RMB cross-border settlement, RMB cash, cash management, electronic banking, bank cards, and investment and financing advisory services.

With support from ICBC’s strong management, leading technology, and a wide range of products, services, and capital, ICBC Canada will continue actively serving Canadian and Chinese clients while promoting bilateral trade and economic activities between the two countries.

Position Overview

The Co-Head of Human Resources and Administration will provide practical guidance on human resource management strategies, enabling management to handle staffing and people management issues effectively.

This role involves overseeing the overall office administration support to ensure the Bank has adequate resources for its operations. The successful candidate will manage all HR and Admin Department staff and collaborate with executives, management teams, and staff at all levels.

Additionally, this position requires liaising externally with labour regulators, government agencies, service provider leaders, external auditors, and contacts at the parent bank, as well as with viable candidates.

Reasonable travel is to be expected as part of this role.

Key Responsibilities

  • Oversee human capital planning, human resources allocation, HRM strategy development and alignment, staff development and retention.
  • Oversee review of HR&A policies and procedures.
  • Guide and arrange responses to organization-wide recruitment and employment matters.
  • In charge of the operations and staff management of the HR&A Department.
  • Oversee office administration of the Bank.
  • Provide advice to management on staffing, management approaches, and employee cases.
  • Organize and work with all leaders and management teams to keep the Bank competitive and efficiently staffed.
  • Promote a tremendous organizational culture based on a thorough understanding of the Bank's corporate culture and its Group and cross-culture management.
  • Maintain full compliance with employment laws and related legal requirements, ensure compliance with all internal policies, and promote the Bank’s culture and workplace ethics.
  • Provide leadership, direction, and strategic management of HR and administration, and add valuable resources and assets to the department and the Bank.
  • Advise on the Bank’s long-term HR planning and budgeting and oversee HR and Administration operations.
  • Provide guidance on compensation structure, recruitment and retention programs, training programs, and implementation.
  • Participate in related Committee meetings of the Bank.
  • Work across functions at the managerial level and above, optimize HR management and collaborate with related departments to advance administration mechanisms.
  • Perform the Second Level of Customer Complaint Resolution Process.
  • Lead the Bank’s HR operations and comply with all policies, manuals, and procedures related to applicable labour laws and standards, including but not limited to regulatory requirements of EDSC/Federal Labour Program, CHRC (Pay Equity & Employment Equity), and OHSA.
  • To comply with all policies, manuals, and procedures related to compliance, including but not limited to OSFI, FINTRAC, FCAC, CDIC, OPC, and CRA regulatory requirements.
  • Other related works designated by the CEO.

Qualifications

  • Bachelor's degree in Human Resources, Business, Finance, or relevant fields.
  • 10+ years of HR experience in local top financial institutions.
  • 8+ years of HR senior manager experience in multinational/global companies.
  • Solid HR management experience directly working with executive members to resolve complex and organization-wide issues.
  • Strong leadership in directing HR management at a strategic level and a deep understanding of employment laws and the organization’s culture.
  • Excellent verbal and written communication skills in English, with work proficiency, and able to communicate effectively with all levels of personnel.
  • Excellent interpersonal skills, able to engage and inspire others by acting as a team/department leader.
  • Able to translate complex ideas and demonstrated outstanding leadership.
  • Strong ethics and high standard of professional conduct.
  • Able to work under pressure and meet deadlines.
  • Sympathetic attitude, quick decisions, integrity, patience, social responsibility.
  • Management experience in administration is preferred.
  • Able to communicate in English and Mandarin will be considered an asset, but speaking Mandarin is not mandatory.

Application Process with Pender & Howe Executive Search

ICBC Canada has retained Pender & Howe Executive Search to lead the recruitment initiative for their Co-Head, Human Resources & Administration role.

Pender & Howe Executive Search is a boutique firm specializing in executive and board searches, along with strategic advisory services. For more information, please visit

The search is led by Michelle Moore. For consideration, please apply via the "apply now" button or email a copy of your CV in confidence to:

Michelle Moore (Consultant) – michelle.moore@penderhowe.com

While we appreciate all applications, only individuals selected for interviews will be contacted.