Support Associate- Full Time
2 weeks ago
Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results.
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Support the Insurance Sales team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
* Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
* Assist with the collection of data for departmental reporting
* Offer support for ongoing departmental projects and initiatives
* Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
* This is a remote position, with multiple openings
*Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
* Flexible benefit plan
* Defined Contribution Pension
* We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. Job Types: Full-time, Permanent
8 hour shift
Work Location: Hybrid remote in Thornhill, ON L3T 7P9
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