Manager, Analysis and Performance Management

6 days ago

Toronto ON, Canada PointsBet Canada Full time

Payments & Fraud Manager
PointsBet was originally founded in the sports wagering market of Australia. It has quickly become one of the fastest growing and most dynamic sportsbook and iGaming companies in the world. Since the launch of the regulated gaming market in Ontario, PointsBet Canada has been at the forefront of the industry with its leading igaming and sports betting products, offering a best-in-class entertainment experience with unmatched customer satisfaction.

We have an amazing opportunity to join our organization, as a Payments & Fraud Manager. Your focus will be on overseeing the daily operations of the Fraud & Payments team while ensuring service levels are maintained.

PointsBet is a sports & casino betting operator that sits in the very rare position of owning and controlling its technology end to end. Conduct strategic analysis of KYC and Payment & Fraud processes on an ongoing basis and deliver KPI reports to relevant stakeholders to ensure visibility on operational performance of all owned responsibilities.
Provide input on the technology requirements and payments product roadmap prioritization for new features and functionality to ensure that the Canadian Payments and Fraud ecosystem is tailored to the North American market; ability to incorporate input from management and product and tech teams is essential.
With the support of management, maintain vendor relationships and support the renewal of vendor contracts associated with the Payments and Fraud function.
Communicate with and listen to feedback from all relevant PointsBet stakeholders and foster respectful and collaborative communication under guidance of executive management.

Payments & Fraud Operations:


Lead the KYC, Payments & Fraud operations team to ensure service levels as set by management are maintained.
Review and make decisions on KYC, Payments and Fraud cases that have been escalated by various stakeholders.
Liaise with management where required and/or Compliance, Operations, and Technology stakeholders.
Ensure quality assurance of team decisions and communications, including withdrawal assessment, refunds, calls, SMS, and emails.
Manage rostering and workforce management for your team, as responsible owner of the Canadian shift, but work to manage any resource gaps and leave periods to ensure operational continuity, which may involve occasional weekend shifts cover for leave periods for one of your direct reports.
Provide training for employees and stakeholders to promote fraud review referrals within the general operations team.
Be the liaison for KYC, Payments and Fraud to business stakeholders.
Oversee customer security & fraud audits, and liaise with other auditors (internal and external) and reporting any material risks to executive management.
Ensure compliance with PointsBet policies, in particular our KYC, Payments & Fraud, compliance, and AML policies.
From time to time, as requested by superiors or using your own initiative, assist other team members in the broader operations and compliance functions to carry out tasks or respond to ad hoc matters requiring urgent attention.

With support from the finance team, oversee client bank accounts, payments gateways, and client bank reconciliations; provide client bank reconciliation adjustments for financial reporting including the provision of accounting entries related to Payments & Fraud costs.


an Accounting or MBA degree is preferred but not required
Excellent organizational and time-management skills.
Strong attention to detail and the ability to analyze and interpret data.
In-person attendance is expected 3 days per week

Pet-friendly office
Generous parental leave policy
Holiday shutdown
Group Retirement Savings Plan (with Employer matching)
Culture Events (sporting events, concerts, happy hours, holiday parties, team outings)
Professional development opportunities, working closely with the senior leadership team

PointsBet Canada is dedicated to a culture of high performance and ensuring our employees are setup to deliver their best. We offer a fast-paced, dynamic work environment where emphasis is placed on our most important asset:
PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

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