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Delivery Manager

4 months ago

Toronto ON, Canada Apex Systems Full time

Delivery Manager

Apex Systems is a staffing and consulting firm and we are looking for a Delivery Manager with 5+ years of experience managing technical production teams, working in open sourced development environment, and experience collaborating with multiple stakeholders in an enterprise environment to place at our client, a Big Five Bank.

Client: Big Five Bank

Contract: 1 year rolling contract

Location: Toronto, Downtown Core (2 days/week downtown)

Responsibilities:

  • Monitor the production SLA and work with existing productions to meet the incident SLA
  • Experienced with incident management. Able to drive the emergency production issue calls to get the production issue resolved within the SLA.
  • In case of emergency incidents, manage communication to business, stakeholders and executives
  • Should be able to understand what types of information is relevant to each audience when send communication for eg. Number of clients impacted
  • Able to determine the accuracy of data before sharing it with business stakeholder and executive in case of production issue
  • Able to makes decisions to enable quick restoration of service while balancing risk associated with changes
  • Resourceful person be able to create personal connections
  • Work with existing production support team to streamline and improve processes
  • Track vulnerabilities to ensure they are fixed within SLA or proper exemptions are granted
  • Understanding the software development lifecycle, waterfall and agile

Key Qualifications:

  • 5+ years of experience as a Delivery Manager on technical production support envrnioment
  • 5+ years of experience with incident management, troubleshooting, and escalations
  • Worked in a enterprise environment (ideally the financial industry)
  • Experience working with both internal and external stakeholders

Soft Skills:

  • Excellent verbal and written skills
  • Strong leadership skills
  • Ability to lead/work in teams