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Product Support Specialist
4 months ago
Please note that all official communications from our team will come via an @skilljar.All interviews are conducted via phone, Zoom, or GoogleMeets (audio or video)***
Skilljar is seeking a Product Support Specialist to join our growing Support team in Toronto, Canada, here at Skilljar, through an Employer of Record This group helps our customers address and mitigate issues within the Skilljar platform. As part of a growing team, you’ll have an outstanding opportunity to work across many abilities while having an impact on our customer's experience
This is an excellent opportunity to join a growing startup.
Serve as a contact for customer-facing support and technical requests
Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
Support our Customer Success team with technical configuration and integration set up as needed
Tackle technical issues in partnership with Services and Support Engineers
Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
Help the business build and update processes as needed
Collect customer product requests and drive agile prioritization through Skilljar’s development process
1-3 years of experience in a customer-facing support role supporting a technical product
~ Ability to multi-task and effectively prioritize incoming customer requests (queue management experience required)
~ Effective verbal and written communication skills with a passion for client service
~ A highly collaborative teammate who works well in remote environments
~ Experience working with HTML, CSS, and Javascript is highly preferred
Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, and benefits offered through our Employer of Record. Toronto, Canada: CAD $44,600 - CAD $73,400
About Remote, Employer of Record
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. They make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works ). Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.
We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, Arizona, Colorado, Utah, Idaho, Texas, Georgia, Florida, North Carolina, and New York.
At Skilljar, we are committed to building a team that embraces a variety of backgrounds, experiences, perspectives, and skills. Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
