Inside Sales Specialist

Alexandria Moulding is currently looking for an Inside Sales Specialist - Doors to join our VALUES based organization. The Inside Sales Specialist - Doors serves as the key communication link between customers, sales, shipping, and scheduling teams. This role is essential to ensuring accuracy, timeliness, and customer satisfaction for all aspects of our door product line. The individual will support accounts specifically related to doors, act as a subject matter expert on door products and the company's door configurator software. They will also build strong customer relationships while growing market share in the door category for Western Canada. Responsibilities Manage, support, assist, and grow assigned accounts with a focus on door products for Western Canada. Process and track door and pre-hung door orders from entry through fulfillment, ensuring accuracy of specifications (sizes, finishes, configurations, etc.). Serve as the primary point of contact for door-related inquiries, providing accurate product knowledge and guidance through the door configuration software. Use the door configurator to prepare and validate quotes, order details, and specifications. Liaise with door shop/operations manager regarding scheduling and capacity. Respond to and resolve customer questions and concerns related to doors in a timely and professional manner. Maintain accurate records of customer interactions and order details to support inventory planning and scheduling. Comprehension of machining specs for doors and jambs. Continuously identify opportunities for process improvements that enhance customer experience and the door product line efficiency. Provide support to sales representatives in managing door accounts, including preparing documentation, quotes, and order status updates. Skills/Requirement Ability to handle high volumes of door line inquiries, order adjustments, and scheduling requests. Strong sense of integrity and commitment to customer satisfaction with a focus on accuracy in product details. Highly organized, able to manage multiple door orders simultaneously under tight deadlines. Excellent communication skills, both verbal and written, with the ability to explain technical door product details clearly. Proficiency in Microsoft Office and ERP systems, with ability to learn and apply door configurator software effectively. Considerable independent judgment and decision making in carrying out assignments. Possess a strong work ethic and team player mentality. Mobility to travel; valid driver's license and passport. Assets Experience with AX Microsoft Dynamics 2012 (or similar ERP system) for order entry and tracking. Industry knowledge in doors, building materials, moulding, or residential/commercial construction. Pre-existing relationships or experience working directly with door manufacturers or suppliers will be considered a strong asset. Analyze and validate door take-offs and project specifications to ensure accurate configurations and quoting. Understanding of NAF/NAUF/LEEDS credits. General understanding of door hardware components including handles, hinges, sills, and related parts would be considered beneficial. Experience/Education College diploma or equivalent experience (3–5 years) in door industry, manufacturing, operations and customer service. Not a comprehensive list of duties. Duties may change without notice at management's sole discretion. Benefits We're proud to offer a comprehensive benefits program tailored to support your well-being. As part of our offerings, you'll have access to 100% employer paid Dental Care, Vision Care, and Medical Care to ensure your health needs are met. Additionally, you'll have the opportunity to join our Company DCPP, empowering you to build a secure financial future. We offer an Employee and Family Assistance Program (EFAP) and Wellness Program. Our EFAP provides resources and support to navigate life's challenges, both personal and professional. Our Thrive Wellness program is dedicated to promoting a healthy lifestyle, with initiatives aimed at physical fitness, mental health, and work-life balance. Job Type: Full-time, permanent Work Location: This position is on site, with flexibility for remote. 1 High Plains Trail, Rocky View County, AB T4A 3M6 . Existing Vacancy: Yes Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands Alexandria Moulding, U.S. LUMBER, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products Moulure Alexandria Moulding Inc is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process. We thank all applicants for their interest but only those selected for an interview will be contacted.