Catering Venue Manager

Role Summary: We are searching for a talented, motivated and highly detailed Catering Venue Manager to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26™ Premium Hospitality Programs. As a Catering Venue Manager, you are responsible for coordinating and managing all catering operations across the set venue, ensuring consistency, quality, and profitability. You will support the Venue Operations & Catering teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as: Key Responsibilities: Oversee the execution of catering service that align with FIFA World Cup 26™ objectives, ensuring consistency, cultural relevance, and quality across all spaces within the venue. Execute catering delivery strategy, staffing models, and service expectations by venue type following narratives set forth by core On Location Catering Team. Collaborate with culinary and logistics teams to ensure narratives are realistic and executable under live-event conditions. Implement strategic initiatives to elevate guest satisfaction through innovative food and beverage offerings, streamlined service delivery, and personalized hospitality experiences. Lead the evaluation process by gathering guest and stakeholder feedback to identify opportunities and implement continuous service improvements. Develop and manage detailed project timelines to ensure deliverables are met in alignment with organizational goals and client expectations. Proactively identify potential issues and lead on-site troubleshooting to ensure flawless event execution from planning through live operations. Work with Performance team to help create and oversee tournament time reporting. Other Duties & Responsibilities This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. You Have These: 3–5 years of progressive, full-time experience in the catering or hospitality industry, with a focus on multi-unit operations, and staff leadership. Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands-on experience. Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently. Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency. Maintains composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments. Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams. Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities. Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement) The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required. Conversational English as a minimum Legally able to work with no sponsorship assistance in venue location. Ability to pass Accreditation process. *This role will be paid as a weekly rate, based on 40 hours per week.