Mobile Device Management(MDM) Specialist

Role: Mobile Device Management(MDM) Specialist Location: Mississauga, ON Contract Job Description: Microsoft Intune Administration • Configure and manage Microsoft Intune tenant setting sand policies • Deploy and manage Windows 10/11 devices through Intune • 9/18/25, 5:58 PM Level 2 Mobile Device Management Specialist - Job Description • Implement and maintain iOS and Android device enrollment processes • Create and manage compliance policies, condition a access policies, and configuration profiles • Troubleshoot device enrollment, policy deployment, and compliance issues • Monitor device health and compliance status through Intune reporting Apple Device Management • Configure and maintain Apple Device Enrollment Program(DEP/ADE) integration • Manage Apple Push Notification Service (APNS)certificates and renewals • Implement Volume Purchase Program (VPP) for app licensing and distribution • Configure supervised device settings and restrictions • Troubleshoot iOS/iPadOS enrollment and policy application issues Android Enterprise Management • Set up and maintain Android Enterprise (formerly Android for Work) configurations • Manage Google Play Console integration and app approvals • Configure work profiles, fully managed devices, and dedicated device modes • Implement Android Enterprise enrollment methods (QRcode, NFC, zero-touch)• Troubleshoot Android device management and app deployment issues SCCM and Intune Co-Management • Configure and maintain SCCM and Intune co-management workloads • Manage workload transitions between SCCM and Intune • Monitor co-managed device health and policy conflicts • Implement cloud management gateway (CMG)configurations • Troubleshoot co-management enrollment and synchronization issues SOTI MobiControl for Rugged Devices • Administer SOTI MobiControl console and deployment server • Configure device profiles and policies for rugged Android and Windows devices • Manage application deployment and updates through SOTI • Implement remote control and support capabilities • Configure lockdown profiles and kiosk modes for specialized devices • Troubleshoot SOTI agent issues and device connectivity problems Patch Management and Application Deployment • Deploy Windows updates and feature updates through Intune • Manage update rings and deployment schedules • Deploy and manage business applications across all platforms • Configure app protection policies and conditional launch settings • Monitor update compliance and application installation status • Troubleshoot failed deployments and update issues Troubleshooting and Support • Provide Level 2 technical support for MDM-related issues • Analyze device logs and diagnostic information • Resolve enrollment failures, policy conflicts, and application issues • Escalate complex issues to Level 3 support or vendors when necessary • Document troubleshooting procedures and create knowledge base articles • Assist end users with device setup and basic MDM functionality Required Qualifications Experience and Skills • 3-7 years of experience in mobile device management and endpoint administration • Hands-on experience with Microsoft Intune administration and configuration • Working knowledge of SCCM co-management scenarios and workload management • Experience with SOTI MobiControl or similar rugged device management solutions • Proficiency in Apple DEP/ADE enrollment and device management • Experience with Apple VPP licensing and app distribution • Knowledge of APNS certificate management and troubleshooting • Hands-on experience with Android Enterprise management and enrollment methods • Understanding of mobile device security policies and compliance frameworks • Experience with Windows 10/11 management through cloud-based MDM solutions • Basic understanding of PowerShell scripting for automation tasks