Customer Service Specialist

LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today KWE IS CURRENTLY HIRING FOR A CUSTOMER SERVICE SPECIALIST KWE is currently looking for a Customer Service Specialist who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors. WHY KWE? On-going training and development to ensure your success. A fast-paced, dynamic, and fun environment with a great team. A generous bonus program linked to company & individual success. Competitive and equitable compensation packages. Dental, Medical, vision, Life, dependent life, and critical illness insurance. Employee Assistance Program. Paid time off benefits. Defined Contribution Pension plan after 2 years with company contribution of 3 percent. Immediate RRSP eligibility. Flexible work arrangement 4 days onsite, 1 remote. REQUIREMENTS Formal Academic Training in related field of study from two-year college or technical school; or 2 to four years related experience and/or training; or equivalent combination of education and experience. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondences. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. DETAILS OF THE JOB Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Specializing in key assigned/troubled accounts. Take the lead in handling of special projects/accounts as assigned, coordinate, and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments. Ensure business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot. Complete accurate monthly reports as requested by management and customers and support the sales department in negotiating rates and quotes for services. Assist the division/department manager in the effective maintenance of the companies ISO Policies. Participate in meetings and overall objectives for the terminal. Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing. Participate in various customer service appreciation events (including meeting, luncheon, etc.) to assist in the retention of current customer base. Responsible for the effective maintenance of the companies ISO Policies. Comply with all safety policies, practices, and procedures. Report all unsafe activities to Management and/or Human Resources. Provide back up support and training within department during busy periods, vacations, and unexpected employee absences. ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com. For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: