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Director of Project Management
4 months ago
*La version française suit**Accepting applications from across Canada*Customer Experience | Anywhere in Canada | Full-time PermanentYou made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.At ZIRO, you have the opportunity to play a huge role in the growth of an entire industry by helping organizations find best fit solutions and make use of them. Companies need help making confident decisions without the complexity and risk. We need people like you to help make it happen.We’re looking for a meticulous Director of Project Management to help us grow. As the Director of Project Management, you will ensure we exceed customer expectations when delivering projects. You will own the establishment and adherence of key processes that enable efficient and consistent delivery standards in a dynamic environment. You will lead a small team of project managers and project coordinators to deliver a superior experience to our clients. This is usWe’re a team of unified communications (UC) all-stars who are relentlessly focused on making UC hassle-free. We do that by helping organizations select, set up, and manage their phone, contact centre and meeting technology any way they want with confidence.We are a high-growth company with:an experienced leadership team with over a decade of UC know-howbuilders and problem-solvers who are passionate about what we dothe drive to continuously improve by taking risks, owning it, and getting things doneThis is youYou are an organized, independent, and resourceful problem solver. You are curious, customer-centric, and data-driven. As a strong leader, you excel at holding people accountable to deadlines. You embody ZIRO’s core values of accountability, courage, passion, innovation, selflessness, and good judgment.What you will doEnsure clients expectations are being exceeded on projects, measured by CSAT or suitable alternatives. Look for and evaluate ways to improve client experience in all elements of project delivery. Record and handle client feedback and complaints. Lead the Project Managers and Project Coordinators. Evaluate team capacity and ensure we have appropriate staffing levels to meet project delivery needs. Deliver constant feedback to the Team on performance issues and wins. Manage resource allocation across projects, including budgeting and personnel assignment. Assisting with risk management and mitigation strategies Establish all team processes including: Documentation standards and storage. Transition meeting and process to Managed Services team. Developing and refining project management methodologies and best practices Leading cross-functional teams and resolving complex project issues Identify opportunities to automate or streamline processes. What you need to do itExperience. You have 3-5 years of experience in a Director level role in technical Project Management, with an understanding of Unified Communications and the types of projects we deliver. Independence. You can learn new concepts quickly and teach yourself skills. Communication. You enjoy working on a team and are a strong verbal and written communicator. Organization. You manage your time wisely and plan to accomplish your tasks on time. Humility. You are open to feedback and coaching from management and team members. Leadership. You are a seasoned leader and can hold clients and resources accountable to deadlines. Directeur de la Gestion des ProjetsExpérience client | N'importe où au Canada | Temps plein, Permanent*Les candidatures provenant de l'ensemble du Canada sont acceptées.Vous êtes arrivé jusqu'ici et nous en sommes heureux. Vous êtes peut-être curieux de savoir si notre potentiel correspond au vôtre. Ou peut-être avez-vous envie de faire quelque chose d'extraordinaire. Quoi qu'il en soit, c'est une rencontre qui vaut la peine d'être explorée.Chez ZIRO, vous avez la possibilité de jouer un rôle important dans la croissance d'un secteur entier en aidant les organisations à trouver les solutions les mieux adaptées et à les utiliser. Les entreprises ont besoin d'aide pour prendre des décisions en toute confiance, sans complexité ni risque. Nous avons besoin de personnes comme vous pour y parvenir.Nous recherchons un Directeur de la Gestion de Projet méticuleux pour nous aider à nous développer. En tant que directeur de la gestion des projets, vous veillerez à ce que nous dépassions les attentes des clients lors de la réalisation des projets. Vous serez responsable de la mise en place et du respect des processus clés qui permettent des normes de livraison efficaces et cohérentes dans un environnement dynamique. Vous dirigerez une petite équipe de chefs de projet et de coordinateurs de projet afin d'offrir une expérience de qualité supérieure à nos clients.C'est nousNous sommes une équipe d'experts en communications unifiées (UC) qui s'efforcent sans relâche de rendre les UC faciles à utiliser. Pour ce faire, nous aidons les entreprises à sélectionner, configurer et gérer leur téléphone, leur centre de contact et leur technologie de réunion comme elles l'entendent et en toute confiance.Nous sommes une entreprise à forte croissance :Une équipe de direction expérimentée avec plus d'une décennie de savoir-faire en matière d'UCDes bâtisseurs et des résolveurs de problèmes passionnés par ce que nous faisonsLa volonté de s'améliorer en permanence en prenant des risques, en s'appropriant la situation et en faisant avancer les chosesC'est vousVous êtes organisé, indépendant et vous savez résoudre les problèmes. Vous êtes curieux, centré sur le client et axé sur les données. En tant que leader fort, vous excellez à tenir les gens responsables des échéances. Vous incarnez les valeurs fondamentales de ZIRO que sont la responsabilité, le courage, la passion, l'innovation, l'altruisme et le bon jugement.Ce que vous ferezS'assurer que les attentes des clients sont dépassées dans les projets, mesurées par le CSAT ou des alternatives appropriées. Rechercher et évaluer les moyens d'améliorer l'expérience du client dans tous les éléments de la réalisation du projet. Enregistrer et traiter les commentaires et les plaintes des clients. Diriger les chefs de projet et les coordinateurs de projet. Évaluer la capacité de l'équipe et s'assurer que nous disposons des niveaux de personnel appropriés pour répondre aux besoins en matière de réalisation de projets. Fournir un retour d'information constant à l'équipe sur les problèmes de performance et les résultats obtenus. Gérer l'affectation des ressources entre les projets, y compris la budgétisation et l'affectation du personnel. Contribuer à la gestion des risques et aux stratégies d'atténuation. Mettre en place tous les processus de l'équipe, y compris Les normes de documentation et le stockage.Réunion de transition et processus pour l'équipe des services gérés. Développer et affiner les méthodologies et les meilleures pratiques en matière de gestion de projet. Diriger des équipes interfonctionnelles et résoudre des problèmes complexes liés aux projets.Identifier les possibilités d'automatiser ou de rationaliser les processus. Ce qu'il faut faireExpérience.Vous avez 3 à 5 ans d'expérience dans un rôle de Directeur en Gestion de Projet Technique, avec une compréhension des communications unifiées et des types de projets que nous réalisons.Indépendance. Vous êtes capable d'apprendre rapidement de nouveaux concepts et d'acquérir des compétences par vous-même. Communication. Vous aimez travailler en équipe et êtes un excellent communicateur, tant à l'oral qu'à l'écrit. Organisation.Vous gérez votre temps judicieusement et planifiez vos tâches dans les délais impartis. Humilité. Vous êtes ouvert aux commentaires et au coaching de la direction et des membres de l'équipe.Leadership.Vous êtes un leader chevronné et pouvez tenir les clients et les ressources responsables du respect des échéances.
