Telecommunications Technical Support Specialist
2 weeks ago
Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related concerns in collaboration with the networking team. Responsibilities include: handling Tier 2 and Tier 3 support requests, overseeing the PSTN renewal process, and adapting to an ever-changing, unpredictable environment while ensuring efficient and effective problem resolution with excellent customer service. REQUIRED SKILLS AND EXPERIENCE -Experience as a Zoom Application Administrator, including familiarity with AI-driven components. -Hands-on experience in Cisco environments, specifically CUCM versions 12.5 and/or 15. -Proven ability to act as a point of contact and liaison with telecom providers (e.g., Bell Mobility), including problem-solving and billing management. -Previous involvement in the roll-out of a new call center, covering configuration, deployment, administration, and wallboard setup (UCCX experience strongly preferred). -Minimum 5 years of customer service experience with a strong focus on client satisfaction. -At least 3 years of experience in telecommunications, demonstrating a solid technical background. NICE TO HAVE SKILLS AND EXPERIENCE -help desk / ticketing experience -tier 1 help desk support experience
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Telecommunications Technical Support Specialist
3 weeks ago
London, ON, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
3 weeks ago
London, Canada Insight Global Full timeTelecommunications Technical Support Specialist This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$22.00/hr - CA$25.00/hr Position Overview Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher...
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Telecommunications Technical Support Specialist
3 weeks ago
London, Canada Insight Global Full timeTelecommunications Technical Support Specialist This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$22.00/hr - CA$25.00/hr Position Overview Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher...
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Telecommunications Technical Support Specialist
2 weeks ago
London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
3 weeks ago
London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
3 weeks ago
London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
2 weeks ago
London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
6 hours ago
London, Ontario, Canada Insight Global Full time $60,000 - $80,000 per yearJOB DESCRIPTIONInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the university's call centre, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting...
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Telecommunications Technical Support Specialist
3 weeks ago
Ontario (ON), Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Technical Specialist Iv
7 days ago
London, Canada Western University Full time**Classification & Regular Hours**: Hours per Week: 40 Salary Grade: Level P **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...
