Agile Coach

4 weeks ago

Mississauga ON, Canada Capgemini Full time

Job Title: Agile Coach – Insurance Domain with Dynamics 365 Expertise Location: Mississauga, Canada (Hybrid) Job Type: Full Time About the Role We are seeking a seasoned Agile Coach with deep experience in the insurance industry and hands-on expertise in Dynamics 365 implementations . This role will lead Agile transformation initiatives across business and technology teams, coach stakeholders at all levels, and support strategic programs such as CCaaS (Contact Center as a Service) and Dynamics 365 rollouts . The ideal candidate will be a change agent who can foster Agile maturity and drive enterprise-wide adoption. Key Responsibilities Agile Coaching & Enablement: Coach Agile teams, Product Owners, and leadership to instill Agile values, principles, and practices. Insurance Domain Expertise: Align Agile practices with regulatory and operational needs specific to the insurance sector. Dynamics 365 Integration Support: Collaborate with cross-functional teams to ensure Agile delivery of Dynamics 365 solutions, including CRM and ERP modules. Training & Workshops: Design and deliver Agile training programs, workshops, and learning sessions tailored to various roles and maturity levels. Enterprise Agility: Guide the organization through Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale. Stakeholder Engagement: Build strong relationships with business and technical stakeholders to ensure alignment and transparency. Continuous Improvement: Promote a culture of experimentation, feedback, and iterative improvement across teams and processes. Agile Metrics & Reporting: Establish and track Agile metrics to measure team performance, Agile maturity, and transformation progress. Qualifications Experience: Minimum 5 years as an Agile Coach with significant experience in the insurance industry and Dynamics 365 projects. Certifications: ICAgile Certified Professional – Agile Coaching (ICP-ACC), SAFe Program Consultant (SPC), Certified Enterprise Coach (CEC), or equivalent. Skills: Strong facilitation, coaching, and leadership skills. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.). Technical Knowledge: Familiarity with Dynamics 365 (CRM, ERP) and CCaaS platforms. Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field.

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