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Value Added Services Manager
4 months ago
Job purposeThis position is responsible for maintaining and increasing profitability of parts sales by promoting SSAB services and capabilities by having a very good knowledge of the products, services offered and the center's capacity. Duties and responsibilitiesAssist in the preparation of technical drawings, specifications, and reports. Conduct research and collect data of special projects.Work closely with the inside sales team, RSMs, CAD team and other managers. Progress reporting is critical for the position.Evaluate current & new costing of parts with RSMs.Ensure SSAB is meeting customer needs and gather future information which will help drive forecasting and innovative solutions involving SSAB products and services.Provide accurate and timely feedback on competitive programs and pricing and assist in developing SSAB pricing strategy as requested.Support the implementation and maintenance of processes and standards.Actively participate in continuous improvement activities. Assist in troubleshooting and resolving technical issues that may arise during the development or production phase. Support Trial material & Strategic products.Study shop capabilities and limitations.QualificationsRequired Education & Experience:Bachelor’s Degree in Engineering, Mechanical Engineering, Civil Engineering, Metallurgical Engineering, or a related field from an accredited College or University, or an equivalent combination of education & experience1-2 years of experience in the area of relevant internship or entry-level engineering experienceExceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organizedExcellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook)Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesStrong analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, able to delegate, creative, problem-solving, hardworking & persistent, professional competence, proactiveMaintains good public relations by displaying an attitude of dedication, courtesy and professional competence that will be recognized as such by customersMust be a team player and an effective, contributing member of the Technical Services TeamBilingual in both official languages, orally & written (e.g. French, English) as appropriate to assigned geographic areaCurrent/active driver’s licensePreferred Education & Experience:Master’s Degree in Engineering, Mechanical Engineering, Civil Engineering, Metallurgical Engineering, or a related field from an accredited College or University, or an equivalent combination of education & experience3+ years of experience in the area of product/equipment design, and previous hands-on experience in workshop production and/or designKnowledge of the steel production process, specifically related to high strength and/or wear resistant steelsWorking conditionsTravel 25% of time in the field, at customer’s sites, Trade Shows, etc.
