Senior Manager, Performance management and analysis
3 weeks ago
The Senior Director of Engagement at our technology company plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. Leading a team and working across departments, the Senior Director of Engagement drives programs aimed at improving customer satisfaction, fostering loyalty, and building advocacy through effective engagement efforts.
Customer Journey Analysis : Evaluate the customer journey to discover ways to boost engagement at every stage. Create onboarding processes, training resources, and support tools that enable customers to fully leverage the company’s technology solutions.
~ Use this data to identify trends, address issues, and promote continuous improvement.
~ Cross-functional Collaboration : Work closely with product management, sales, marketing, and customer support to align engagement initiatives with broader business goals. Team Leadership : Manage and guide a team of customer engagement experts. Set performance expectations, provide coaching, and cultivate a culture of innovation, collaboration, and ongoing development. Data Analysis and Reporting : Define and track key performance metrics related to customer engagement and satisfaction. Analyze data and generate reports to monitor progress, recognize patterns, and provide actionable insights for senior leadership.
~ Bachelor’s degree in business, marketing, or a related discipline; Exceptional leadership and team-building skills , with a demonstrated ability to inspire, mentor, and develop high-performing teams.
Outstanding communication and interpersonal abilities , adept at building relationships and influencing stakeholders across all organizational levels.
Analytical and data-driven , capable of interpreting customer data, spotting trends, and making informed decisions.
Proficient in project management and organizational skills , with the ability to handle multiple tasks and meet tight deadlines.
Hands-on experience with customer relationship management (CRM) systems and customer engagement platforms.
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Canada Sephora Full timeJob Type: Full Time At Sephora Canada, we are dedicated to discovering and sharing beauty in the world. Our continuous innovation, ability to anticipate and lead trends, and commitment to delivering an exceptional customer experience establish us as the most cherished beauty community in Canada. We celebrate beauty in our communities, in our diversity, our...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a pivotal role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a pivotal role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a critical role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a critical role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Performance Analysis Engineer
2 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleThis is a unique opportunity to join a team of...
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Senior Performance Analysis Engineer
2 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleThis is a unique opportunity to join a team of...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a critical role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a critical role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Performance Analysis Engineer
2 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleWe are seeking a highly skilled and experienced...
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Senior Performance Analysis Engineer
2 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleWe are seeking a highly skilled and experienced...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a critical role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Manager of Corporate Analysis
7 days ago
Canada Scotiabank Full timeAbout the RoleThe Senior Manager of Corporate Analysis will play a critical role in driving the success of the FX product confirmations and settlements lifecycle, with a strong focus on FX Options product.This senior-level position will be responsible for managing and contributing to the overall success of the FX product confirmations and settlements...
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Senior Performance Analysis Engineer
4 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleThis is a unique opportunity to join a team of...
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Senior Performance Analysis Engineer
4 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleThis is a unique opportunity to join a team of...
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Canada Senior Care Authority of Inland Empire, CA Full timeAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Senior Care Authority of Inland Empire, CA. As a key member of our organization, you will be responsible for architecting our systems and data to enhance our platform, fostering speed, cross-team reliability, and a positive user experience.Key ResponsibilitiesLead the...
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Senior Performance Analysis Engineer
4 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleThis is a unique opportunity to join a team of...
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Senior Performance Analysis Engineer
4 days ago
Canada Ansys Full timeUnlock the Power of SimulationAnsys is revolutionizing the way companies innovate and bring their ideas to life. As a Senior Performance Analysis Engineer, you will be at the forefront of this revolution, using advanced technical skills to drive digital transformation and power human advancement.About the RoleThis is a unique opportunity to join a team of...
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Senior Manager, Technology
5 days ago
Canada PARK Senior Villas Chandler Full timeJob Title: Senior Manager, TechnologyWe are seeking an experienced Senior Manager, Technology to lead our Technology Risk and Control function. The successful candidate will be responsible for overseeing the development and maintenance of application lifecycle plans, collaborating with business leaders and IT professionals to support fraud operations...
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Senior Manager, Technology
5 days ago
Canada PARK Senior Villas Chandler Full timeJob Title: Senior Manager, TechnologyWe are seeking an experienced Senior Manager, Technology to lead our Technology Risk and Control function. The successful candidate will be responsible for overseeing the development and maintenance of application lifecycle plans, collaborating with business leaders and IT professionals to support fraud operations...
