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Operations Manager

3 months ago

Montréal QC, Canada TALTEK | TALENT en TECHNOLOGIE Full time

TALTEK cherche à combler le poste suivant pour l’un de ses clients :Permanent : Gestionnaire – Spécialiste de la Documentation pour les Solutions TIÀ PROPOS DU CLIENT· Organisation mondiale· Environnement positif et au rythme rapide· Organisation en croissanceRÉSUMÉ DU POSTELe coordinateur/gestionnaire des opérations techniques joue un rôle crucial en assurant le fonctionnement harmonieux et efficace des systèmes et processus techniques au sein de l'organisation. Ce rôle implique la coordination avec différentes équipes, la gestion de projets techniques et la supervision des opérations quotidiennes afin de garantir des performances optimales et des temps d'arrêt minimaux.RESPONSABILITÉS· Coordonner les opérations techniques : Travailler en étroite collaboration avec l'équipe informatique, les équipes d'ingénieurs et d'autres départements pour coordonner les opérations techniques et garantir l'alignement sur les objectifs du projet.· Gestion de projets : Gérer les projets techniques du début à la fin, y compris la planification, l'exécution, le suivi et l'établissement de rapports.· Maintenance et mise à niveau des systèmes : Superviser la maintenance et la mise à niveau des systèmes techniques et de l'infrastructure afin de garantir des performances et une sécurité optimales.· Dépannage et résolution des problèmes : Identifier et résoudre les problèmes et défis techniques en temps opportun afin de minimiser les temps d'arrêt et l'impact sur les opérations.· Amélioration des processus : Évaluer et améliorer en permanence les processus et procédures techniques afin d'accroître l'efficacité et l'efficience.· Gestion des fournisseurs : Gérer les relations avec les fournisseurs externes et les prestataires de services afin de garantir la fourniture de services et de solutions dans les délais impartis.· Documentation : Maintenir une documentation précise et à jour des systèmes, processus et procédures techniques.· Formation et développement : Assurer la formation et le soutien du personnel sur les systèmes et les processus techniques afin d'améliorer leurs compétences et leurs capacités.EXIGENCES· Le bilinguisme est requis car ce rôle exige des communications quotidiennes à l'extérieur du Québec· Baccalauréat en informatique, en technologie de l'information ou dans un domaine connexe.· Expérience confirmée dans le domaine des opérations techniques ou de la gestion des technologies de l'information· Solides compétences en gestion de projet, avec la capacité de gérer plusieurs projets simultanément· Expérience de la gestion d'incidents de support informatique de niveau 1 et 2· Expérience du développement de logiciels avec SAAS· Expérience de la gestion des services informatiques - gestion des demandes et des incidents, etc.· Connaissance des systèmes techniques et de l'infrastructure· Connaissance des applications logicielles, de la sécurité et de la gouvernance· Expérience de l'informatique en nuage, des réseaux et des protocoles de sécurité· Expérience du processus d'analyse commerciale· Excellentes aptitudes à la communication et aux relations interpersonnelles· Solides capacités de résolution de problèmes et souci du détail· 3 jours par semaine au bureauÀ PROPOS DE TALTEKTALTEK est une société de placement et de conseil en technologie de l’information. Chez TALTEK, nous nous engageons à offrir le meilleur niveau de service à nos clients et candidats. Notre approche est humaine et nos valeurs sont : la transparence, l’intégrité et le respect.___________________________________TALTEK is looking to fill the following position for one of its clients:Permanent: Technical Operations Coordinator or ManagerABOUT THE CLIENT· Global organization;· Positive and fast paced environment;· Growing organization;JOB SUMMARYThe Technical Operations Coordinator/Manager plays a crucial role in ensuring the smooth and efficient operation of technical systems and processes within the organization. This role involves coordinating with various teams, managing technical projects, and overseeing day-to-day operations to ensure optimal performance and minimal downtime.RESPONSIBILITIES· Coordinate Technical Operations: Work closely with the IT team, engineering teams, and other departments to coordinate technical operations and ensure alignment with project goals· Project Management: Manage technical projects from inception to completion, including planning, execution, monitoring, and reporting· System Maintenance and Upgrades: Oversee the maintenance and upgrading of technical systems and infrastructure to ensure optimal performance and security· Troubleshooting and Issue Resolution: Identify and resolve technical issues and challenges in a timely manner to minimize downtime and impact on operations· Process Improvement: Continuously evaluate and improve technical processes and procedures to enhance efficiency and effectiveness· Vendor Management: Manage relationships with external vendors and service providers to ensure the timely delivery of services and solutions· Documentation: Maintain accurate and up-to-date documentation of technical systems, processes, and procedures· Training and Development: Provide training and support to staff on technical systems and processes to enhance their skills and capabilitiesREQUIREMENTS· Bilingualism is required because this role requires daily communication outside of Quebec· Bachelor's degree in Computer Science, Information Technology, or related field· Proven experience in technical operations or IT management role· Strong project management skills, with the ability to manage multiple projects simultaneously· Experience with managing IT support level 1,2 incidents· Experience with software development with SAAS· Experience with IT service management (ITSM) – managing requests and incidents etc.· Knowledge of technical systems and infrastructure· Knowledge of software applications, security and governance· Experience with cloud computing, networking, and security protocols· Experience with business analysis process· Strong business acumen skill· Excellent communication and interpersonal skills· Strong problem-solving abilities and attention to detail· 3 days/week in the officeABOUT TALTEKTALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.