Technical Analyst

LeverageTek is actively seeking a Bilingual Technical Analyst, Business Applications (Laserfiche) for a permanent / fulltime opportunity with its Ottawa-based customer. Work Location Hybrid (2 days per week onsite) Security Requirement Government of Canada Secret Clearance Key Tasks Designs, modifies, develops, writes and implements automation and integration applications. The incumbent supports and/or installs software relating to Business Applications, participates in test review and analysis, test witnessing and certification of software, and carries out research on a variety of business application system concepts, practices and procedures. Perform technical analysis and development of automation and integration applications in support of business requirements and strategies, in conjunction with the IT Applications team, to efficiently produce applications Develop technical requirements and translate business needs and functional documents into technical solutions, both in terms of application development and reporting Analyze business processes, code and develop enhancements to add functionality and convert existing programs using applicable business applications Gather functional and technical specifications for business reports and applications, and carry out research on solutions for software problems Investigate and resolve critical system issues, and support Helpdesk colleagues in responding to Laserfiche-related queries Create technical designs, specifications, change requests and documentation Develop and maintain effective relationships within the organization, and with industry, the Client-Partners and/or stakeholders Ensure quality standards are met, in line with corporate expectations Manage risk Provide direction and assistance to the Business Analyst and Head Office departments to ensure proper integration of all systems software Mentor and support teammates in responding to technical development questions and problems Support the administration of Laserfiche, including user access and repository structures Other duties as assigned Key Qualifications In-depth experience with Laserfiche or similar Enterprise Content Management (ECM) systems. OpenText may be considered if experience is deep. Experience with Active Directory (AD) for managing user groups and permissions. Investigate and resolve critical system issues, and support Helpdesk colleagues in responding to Laserfiche-related queries Qualifications General and Specific Knowledge Best practices, methods, trends and legislation in information technology Corporate business applications Project and risk management principles Formal Education and/or Certification(s) and Experience Minimum: college diploma in computer science with eight years’ relevant experience, or the equivalent Preferred: university degree in computer science and/or additional training, education or knowledge (i.e. Project Management Body of Knowledge [PMBOK] and Information Technology Infrastructure Library [ITIL]) Abilities Use computer programs to perform advanced tasks Use applicable computer software and operating systems Write technical solutions and guidance documents Demonstrate attention to detail Apply project management and risk management techniques About LeverageTek Staffing Solutions Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek Staffing Solutions has worked to become a trusted partner with our consultants and customers. LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. With thousands of successful engagements to our credit with leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. Our responsive service and ability to deliver the right fit, on time and within budget, often leads to repeat engagements and a long-standing relationship. Accessibility accommodations are available upon request