Application Engineer, Canada

6 days ago

Greater Toronto Area, Canada L-Acoustics Full time

L‑Acoustics is the world leader in premium professional sound systems for live and fixed installed applications. From world-class artists, to major music festivals in every genre, to opening and closing ceremonies of sports events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.


Designed & manufactured in Europe, available in 80 countries globally, L‑Acoustics employs over 800 people worldwide with 25% of team resources devoted to R&D and application. Our products are designed and manufactured according to the highest professional standards which we, as an industry leader, continue to define and elevate.


This position covers product support, sound design support, technical training, and system design for all L-ACOUSTICS products for the touring and installation of sound in the market.

  • Sound system theory, practice, safe operation training development, and administration
  • Sound system design, specification, and documentation for touring and installation of sound applications
  • Sound system commissioning, measurement, and verification for touring and installation of sound applications
  • On-site acoustical and mechanical verification/measurement to support touring and installation of projects
  • Sound system design support and training for engineers and operators using L-ACOUSTICS proprietary modeling tools
  • Telephone support for products, applications, safe operation, and software
  • Adapt, enforce, and maintain a customer relations database, CRM, about users, operators, trainees, and owners of tour sound systems
  • Regular (weekly) reporting on projects, actions, and other pertinent information to the Director of Application - Americas
  • Make available support to the sales department and others desiring technical information
  • On an “as needed” basis, ~ 20% the Application Engineer will be expected to support Installation Sound, including system design reports, Soundvision modeling, and client interface.

This position will report directly to the Director of Application - Americas concerning performing the duties under this Agreement. It shall fulfill any other duties reasonably requested by the Company.

Communication:

The Application Engineer communicates to:

  • Daily with the Sales Team and other relevant employees to transmit information related to technical support, logistics, and administrative issues.
  • Weekly via TEAMS to summarize activities to the Director of Application - Americas and other information relevant to current and ongoing projects.
  • A list of upcoming projects will be maintained and communicated to the Director of Application – Americas, the Sales Team, and other relevant users. The list must be kept current at all times.
  • Report to the Director of Application - Americas and members of the Sales Team industry trends and intelligence collected during calls.

Other:

  • The Application Engineer is personally responsible for the technical support and operations budget and must comply with expense budget guidelines.
  • According to company policy and procedures, the Application Engineer must submit timely expense reports.
  • All travel to HQ and territory is subject to prior approval via the travel authorization procedure by the Director of Application Americas, the travel coordinator.
  • Considering the remote employee situation, the Application Engineer must keep the manager abreast of ongoing activities.

What you will need to be successful

  • Minimum 8 years of work experience in the Pro Audio industry.
  • Bachelor/Master/Engineering Degree preferred
  • Installation market experience with professional audiovisual systems
  • Practical PA system design and operation for installation and corporate installation market
  • Experience in AUTOCAD/Vectorworks preferred
  • Experience with Q-SYS
  • Good verbal and written communication skills
  • Proficient in English
  • The average expected travel is ~50%, subject to temporary increases during new build launches.


Opportunity based in Toronto, Canada

Travel requirement: mainly Canada, and sometimes the US

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