Customer Experience Specialist
2 weeks ago
CUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across various channels (phone, email, chat), analyzing customer data (OTP – On Time Performance) and onboarding new accounts and accounts at risk. Key responsibilitiesCustomer interaction: Work directly with customers to resolve inquires and issues via phone, email, and chat in a timely manner.Problem-solving: Resolve customer issues in a timely professional manner – missed deliveries, appointments not met, damages. Onboarding of New Accounts: Develop SOP for new accounts for shipping LTL across the country, working with various terminals and operational departments and holding reviews to ensure all requirements are met to customers satisfactionAt Risk Accounts: Determine root cause for customer complaints and hold internal and external calls to work through the issues for compliance to customer. Work with all terminals and operational departments to resolve matters and continue to keep sales updated on critical issues.Shift: Monday - Friday (9:00am - 5:00pm) Required skills and qualificationsCommunication: Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse teams both in-office and via teams.Problem-solving: Strong ability to investigate issues with continued follow-up involving different areas of the company until issue resolvedTechnical proficiency: Proficiency in CX software and technologies, including CRM systems (e.g., Salesforce), and Microsoft OfficeAdaptability: Ability to manage multiple priorities and adapt to changing needs.Experience: Previous experience in customer service or key account support required. Transportation knowledge is an asset but not necessarily required.
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 hours ago
Woodbridge, Ontario, Canada Challenger Motor Freight Inc. Full time $40,000 - $60,000 per yearJOB DESCRIPTION – CUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries,...
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Customer Experience Specialist
2 weeks ago
Woodbridge, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 weeks ago
Woodbridge, ON, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
2 weeks ago
Woodbridge, ON, Canada Fastfrate Group Full timeCUSTOMER EXPERIENCE SPECIALIST A Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries, resolving issues across...
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Customer Experience Specialist
4 hours ago
Woodbridge, ON LH G, Canada Challenger Motor Freight Inc. Full time $40,000 - $70,000 per yearJOB DESCRIPTION – CUSTOMER EXPERIENCE SPECIALISTA Customer Experience (CX) Specialist ensures positive customer experience by interacting with customers, both internal and external, gathering feedback, and communicating with customers to ensure complete satisfaction is met based on service requirements. Responsibilities include handling inquiries,...
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Customer Service Specialist
6 days ago
Woodbridge, Canada NBodied Fitness Inc. Full timeAre you enthusiastic about delivering outstanding service and making a positive impact on people's lives? NBodied Fitness Inc. is seeking a dedicated **Customer Service Specialist** to join our team and enhance the experience of our valued clients! **What We Offer**: - A welcoming and supportive work environment - Opportunities for personal and...
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Customer Service Specialist
16 hours ago
Woodbridge, Canada Best Way Stone Ltd. Full timePaving a Brighter Future Together!_ **Who we are**: We strive to be there for our customer when others are not and that there is always a solution to our customer’s needs. **What we offer**: We offer a comprehensive compensation package, which includes: - A competitive wage, dependent on education, skills and experience. - Group Benefits (Health,...
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Front Office Assistant
1 week ago
Woodbridge, Canada CK MOTORS INC. Full time**Front Office Assistant / Customer Support Specialist (Seasonal)** At **CK Motors**, our mission is simple**:We care for you. And your car.** We are a fast-paced, customer-focused automotive repair shop, dedicated to providing top-notch service and a friendly experience. **(Canadian cityzen or Permanent resident Only)** **Are you the one who feels happy...
