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Technical Solutions Specialist, Ottawa | Spécialiste en solutions technologiques, Ottawa

4 months ago

Ottawa, Canada Esri Canada Full time

Esri Canada has an immediate need for a Technical Solutions Specialist, who will directly support the sales efforts within Esri Canada’s National Capital Region (NCR). This position will report to the NCR Regional Director and work closely with the Account Managers, District Manager, Customer Success Manager, Industry Managers and Professional Services Manager to demonstrate ArcGIS based solutions and provide GIS technical advice in a pre-sales capacity to prospective clients, existing clients, and business partners.

Technical Solutions Specialist responsibilities include:

Pre-sales activities are designed to lead to the sale of products and services offered by Esri Canada. These activities are performed during sales calls, site visits, seminars, proposals, trade shows etc...

  • Team up with account managers, district manager, customer success specialist and industry managers to provide technical support and generate sales.
  • Assume the lead for the Codesign lab within the Ottawa Office
  • Advise customers on GIS requirements and strategies, architectures, products selection, and release planning.
  • Leverage existing ArcGIS industry solutions and deliver effective demonstrations of ArcGIS products and solutions that address client business needs and competitive situations.
  • Assist customers on decisions regarding software solutions, professional services’ needs business partner selection, and training requirements.
  • Assist clients and business partners in integrating ArcGIS technology with their respective products and organizational data.

Post-sales activities are designed to continue and expand the use of products and services offered by Esri Canada and generate additional sales, development of good references, creation of customer satisfaction, and enhancement of Esri Canada's image as a solutions provider.

  • Team up with industry managers and account managers to perform regular key account reviews and follow ups.

· Act as a technical advisor to customers and partners to provide GIS strategy support.

  • Maintain and lead the development of the Codesign lab within the Ottawa office.


Specific skill requirements:

  • Minimum 3 years’ technical experience working with the ArcGIS product.
  • Strong knowledge of GIS solutions including other than the Esri suite.
  • Experience with Esri’s ArcGIS for Server and Desktop software products.
  • Experience with ArcGIS Online / Portal.
  • Knowledge of new product offerings specifically related to Defence & Public Safety
  • Experience in presenting all aspects of Esri technology to analysts and decision makers.
  • University Degree, College Diploma, or relevant experience in a related field of study.

Competencies in the following are essential:

  • Excellent presentation and interpersonal skills
  • Strong verbal and written communication skills
  • Courteous, well-spoken and customer focused.
  • Self-motivated, goal driven, and efficient team player.
  • Analytical and problem-solving ability
  • Initiative and follow-through ability
  • Ability to obtain a PSPC approved security clearance.

Considered as assets for this position are the following:

  • Prior developer experience with GIS technology.
  • Prior GIS development and implementation experience.
  • Prior consulting services, sales support or sales engineer experience.
  • Bilingual (English/French).


Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, a stable work environment, and an outstanding benefits package with ample vacation time. Esri Canada values employment equity and will provide accommodations upon request at any stage of the hiring process. Our hiring process includes background checks as a condition of employment.

_______________________________________________________________

Esri Canada a immédiatement besoin d’une ou d’un spécialiste en solutions technologiques. La personne occupant ce poste appuiera directement les efforts de ventes d’Esri Canada dans la région de la capitale nationale (RCN). Elle relèvera de la directrice ou du directeur, RCN, et travaillera en étroite collaboration avec les gestionnaires de comptes, la gestion de district, la gestion de la réussite des clients, les gestionnaires de secteur et la gestion des services professionnels à faire la démonstration des solutions fondées sur ArcGIS et à fournir des conseils techniques en SIG dans le cadre des activités d’avant-vente auprès de clients potentiels, de clients actuels et de partenaires commerciaux.

La ou le spécialiste en solutions technologiques devra mener à bien les tâches suivantes :

Les activités d’avant-vente sont conçues pour mener à la vente des produits et services offerts par Esri Canada. Ces activités sont réalisées dans le cadre de visites de vente, de visites sur place, de séminaires, de propositions et de salons professionnels, entre autres.

  • Faire équipe avec les gestionnaires de compte, la ou le gestionnaire de district, la ou le spécialiste de la réussite des clients et les gestionnaires de secteur pour fournir de l’assistance technique et générer des ventes.
  • Assurer la direction du laboratoire de co-conception au sein du bureau d’Ottawa.
  • Conseiller les clients en matière de SIG sur le plan des exigences, des stratégies, des architectures, de la sélection des produits et de la planification des versions.
  • Exploiter les solutions sectorielles ArcGIS actuelles et faire des démonstrations efficaces des produits et solutions ArcGIS qui répondent aux besoins commerciaux des clients et tiennent compte de leur situation concurrentielle.
  • Aider les clients à prendre des décisions concernant les solutions logicielles, les besoins en services professionnels, la sélection des partenaires commerciaux et les exigences en matière de formation.
  • Aider les clients et les partenaires commerciaux à intégrer la technologie ArcGIS à leurs produits respectifs et à leurs données organisationnelles.

Les activités d’après-vente sont conçues pour poursuivre et étendre l’utilisation des produits et services offerts par Esri Canada et générer des ventes supplémentaires, le développement de bonnes références, la satisfaction du client et le renforcement de l’image d’Esri Canada en tant que fournisseur de solutions.

  • Faire équipe avec les gestionnaires de secteur et de comptes pour effectuer des examens et des suivis réguliers des comptes clés.

· Agir en tant que conseiller technique auprès des clients et des partenaires pour fournir un soutien en matière de stratégie SIG.

  • Mener l’élaboration du laboratoire de co-conception au sein du bureau d’Ottawa et en assurer le développement.

Formation, expérience et aptitudes nécessaires

  • Au moins trois ans d’expérience technique de travail avec le produit ArcGIS.
  • Solide connaissance des solutions SIG, y compris celles qui ne font pas partie de la suite Esri.
  • Expérience avec les logiciels ArcGIS Server et Desktop d’Esri.
  • Expérience avec ArcGIS Online et Portal.
  • Connaissance des nouvelles offres de produits en ce qui concerne la défense et la sécurité publique.
  • Expérience dans la présentation de tous les aspects de la technologie Esri à des analystes et à des décideurs.
  • Diplôme universitaire, diplôme d’études collégiales ou expérience pertinente dans un domaine d’études connexe.

Aptitudes essentielles

  • Entregent et excellentes aptitudes en présentation.
  • Solides compétences en matière de communication orale et écrite.
  • Courtoisie, éloquence et souci du client.
  • Motivation, sens du but et esprit d’équipe.
  • Capacité d’analyse et de résolution de problèmes.
  • Initiative et capacité de suivi.
  • Capacité à obtenir une attestation de sécurité approuvée par Services publics et Approvisionnement Canada.

Compétences considérées comme des atouts

  • Expérience préalable en développement avec la technologie SIG.
  • Expérience préalable en matière de développement et de mise en œuvre de technologies SIG.
  • Expérience préalable dans le domaine des services-conseils, de l’assistance à la vente ou en tant qu’ingénieur commercial.
  • Bilinguisme (anglais et français).

Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilité de travailler à distance ou à l’un de nos bureaux au Canada. Certains postes peuvent nécessiter des déplacements occasionnels à destination des bureaux de l’entreprise ou d’un client. Nous offrons des salaires attrayants, un environnement de travail stable et un ensemble d’avantages sociaux exceptionnels avec de nombreuses vacances. Esri Canada accorde une grande importance à l’égalité d’accès à l’emploi et fournira des mesures d’adaptation sur demande à n’importe quelle étape du processus d’embauche. Notre processus d’embauche inclut la verification des antécédents comme condition d’emploi.