Customer Engagement Manager

1 week ago

Canada Altis Recruitment Full time

Position Overview:

We are seeking a Customer Engagement Manager to lead a team of Prompt Engineers focused on automating data annotation and human evaluation workflows using Large Language Models (LLMs). This is a remote position for candidates residing in Canada (excluding Quebec).

Contract Duration: 12 months

Start date: January 3rd.

Wage starting at: $35.50+/hour

Hours: 40 hours/week (9-5 PST preferred, negotiable)

Location: 100% remote

Key Responsibilities:

  • Act as the primary point of contact between clients, stakeholders, and internal teams, ensuring smooth collaboration and effective communication.
  • Work directly with clients and stakeholders to define problem statements, refine project goals, and determine the best path forward for automation.
  • Craft detailed project plans, set clear milestones, and ensure timely delivery of results while keeping all stakeholders informed.
  • Guide the team in the technical execution of projects, ensuring approaches are scalable and aligned with overall objectives.
  • Ensure generated results meet accuracy benchmarks against the gold standard.
  • Collaborate with the team to continuously improve processes based on feedback and performance metrics.
  • Report on project status and results, providing actionable insights to both technical and non-technical stakeholders.

Required Skills and Experience:

  • Solid understanding of Large Language Models (LLMs) and prompt engineering.
  • Proven experience in managing technical teams, ideally in AI, machine learning, or similar fields.
  • Minimum of 2 years of hands-on experience managing technical projects.
  • Strong communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.
  • Ability to think strategically, anticipate challenges, and proactively drive project success.
  • Experience in business analysis and project management, with an understanding of both technical and business needs.
  • Ability to manage multiple priorities and drive results under tight deadlines.
  • Strong writing and communication skills.
  • Appreciation for issues of diversity, equity, and inclusion in AI systems and data annotation practices.

Preferred Skills and Experience:

  • Experience in AI/ML project management, especially related to automation and data labeling.
  • Familiarity with AI platforms and APIs, such as OpenAI and Hugging Face.
  • Knowledge of data annotation workflows and the challenges associated with scaling human-in-the-loop systems.
  • Prior experience working directly with clients, particularly in a constructive advisory role.
  • Familiarity with containerization and model deployment.
  • Experience using tools such as TensorFlow, PyTorch, and other relevant AI/ML tools in NLU contexts.

Minimum Education Requirements:

  • Bachelor’s degree in Computer Science, Engineering, Data Science, Project Management, or a related field (or equivalent work experience).

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